System Engineer / Application Manager Survey (w/m/d) — Migros-Genossenschafts-Bund
CHF 79'500 - 120'500
Migros-Genossenschafts-Bund · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 10 days ago
SalaryCHF 79'500 - 120'500
Role overview
You enter the heart of our customer feedback process: Qualtrics, Integrations, End‐to-End Flows – and make sure every voice counts.
- You enter the heart of our customer feedback process: Qualtrics, Integrations, End‐to-End Flows – and make sure every voice counts.
- You enter and operate the SaaS system Qualtrics and support users throughout the survey process
- You implement new survey projects, build structures and connect the most needed interfaces – together with internal developers, where necessary
- Multiannual experience: with Qualtrics or comparable survey platforms
- Completed degree (Uni/ETH, FH, HF): in computer science or equivalent
- Structured, solution-oriented operation and willingness to take responsibility for a business-critical process German (informal) English (very good knowledge) Cosa offriamo
Main responsibilities
- You enter and operate the SaaS system Qualtrics and support users throughout the survey process
- You implement new survey projects, build structures and connect the most needed interfaces – together with internal developers, where necessary
- You are responsible for the Incident Management throughout the entire process chain: Kassensystem → 360° customer view → Throttling Service → Qualtrics → Shipping
- You make sure that returns incl.
- AI-based evaluation is processed correctly and stores receive relevant insights
- You continuously optimize processes, data flows and system stability and ensure a smooth end-to-end experience
Key requirements
- Multiannual experience: with Qualtrics or comparable survey platforms
- Completed degree (Uni/ETH, FH, HF): in computer science or equivalent
- Several years of experience with Qualtrics or comparable survey platforms
- Completed degree (University/ETH, FH, HF) in computer science or equivalent
- Experience in the operation and management of SaaS applications, ideally Qualtrics
- Technical understanding of integrations, APIs, data flows, and event-based processes
- Enjoyment of support, stakeholder management, and guiding users
- Structured, solution-oriented working style German (negotiation level) English (very good knowledge)
What the company offers
- Structured, solution-oriented operation and willingness to take responsibility for a business-critical process German (informal) English (very good knowledge) Cosa offriamo
Application process
- Experience in the operation and management of SaaS applications, ideally Qualtrics or comparable survey platforms
- Technical understanding of integrations, APIs, data flows and event based processes
- Joy in support, stakeholder management and support for users in daily use
- Central place of work: Central place of work in the city of Zurich (Limmatplatz or near Hardbrücke)
- Modern infrastructure: varied working zones and modern co-working spaces with advanced equipment
- Healthy work: quiet rooms and massage facilities
- Mobile-flexible work model: temporary and spatial flexibility in fulfilling the
Additional details
- Structured, solution-oriented operation and willingness to take responsibility for a business-critical process English (very good knowledge)
Notes and original content
- Structured, solution-oriented operation and willingness to take responsibility for a business-critical process
- German (informal)
- English (very good knowledge)
- Cosa offriamo
