Customer Service Manager (80%, FR & DE) — FELFEL
- Location
- Zürich
- Contract
- part-time
- Posted
- 77 days ago
Role overview
IN BREAKDOWN
As our new Customer Service Manager (80%) in Zurich, customer satisfaction is at the heart of our values.
You are the most important contact person for our customers and ensure that they feel well looked after during every interaction.
- IN BREAKDOWN
- As our new Customer Service Manager (80%) in Zurich, customer satisfaction is at the heart of our values.
- Your responsibilities
- Customer Support: You are the first point of contact for our customers, handling incoming emails, feedback and calls professionally and efficiently.
Main responsibilities
- Your responsibilities
- Customer Support: You are the first point of contact for our customers, handling incoming emails, feedback and calls professionally and efficiently.
- You live our motto: “There is always a solution, never a problem.”
- Ticket Management: Learn to process and resolve customer requests in a structured manner.
- With proactive solutions, you contribute to a sustainable increase in quality.
- Process optimization: Actively help to continuously improve our customer service processes and take FELFEL to the next level of service.
- Knowledge Exchange & Team Collaboration: Exchange with team members and ensure consistent, high-quality customer service through the exchange of know-how and best practices.
- Cross Team Insights: Gain insights into various FELFEL areas (e.g. hardware, operations, quality control) and expand your understanding of our processes. What you bring
- Training or practical experience in customer service, communication, hospitality, tourism or a similar direction
- You love solving problems and getting people excited.
Additional details
- Cross Team Insights: Gain insights into various FELFEL areas (e.g. hardware, operations, quality control) and expand your understanding of our processes.
- EU/EFTA or Swiss work permit is required.
Notes and original content
- What you bring
- What we offer
Questions about this listing
What salary does FELFEL offer for this role?
FELFEL lists CHF 81'200 - 123'200 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FELFEL offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FELFEL during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at FELFEL?
Use the "Apply now" button on this page — it links directly to FELFEL's original listing at felfel.jobs.personio.de, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
