Service Manager (w/m/d) — Migros-Genossenschafts-Bund
- Location
- Zürich
- Contract
- full-time
- Posted
- 55 days ago
Role overview
The Management Division of the Migros Cooperative Federation, Business Unit Group Technology Services, provides a variety of IT services for the Migros Group.
As an interface between service suppliers, business partners and customers, you are responsible for IT service management and the provision of relevant SAP and non-SAP IT-91 business-Services.
- The Management Division of the Migros Cooperative Federation, Business Unit Group Technology Services, provides a variety of IT services for the Migros Group.
- As an interface between service suppliers, business partners and customers, you are responsible for IT service management and the provision of relevant SAP and non-SAP IT-91 business-Services.
- End-to-End responsibility for a service or a group of services in terms of content, cost and performance compared to agreed service levels
- Ensure smooth integration, optimization and development of the service responsible
- Multi-year professional experience: in the area of requirement management and control of external service providers
- Completed basic or further training: with higher vocational training in computer science or comparable training as well as further training in IT service management ITIL
Main responsibilities
- End-to-End responsibility for a service or a group of services in terms of content, cost and performance compared to agreed service levels
- Ensure smooth integration, optimization and development of the service responsible
- Support for central sourcing through processing and transmission of information and monitoring of the tendering process to service transfer
- Perform service/operation management audits and create management reports
- Operational link between suppliers, partners and customers
Key requirements
- Multi-year professional experience: in the area of requirement management and control of external service providers
- Completed basic or further training: with higher vocational training in computer science or comparable training as well as further training in IT service management ITIL
- Extensive experience in the IT environment (Cloud provider, cloud architecture, data governance, security requirements, compliance, WAN network management, brokerage)
- Deep experience in IT service management – preferably according to ITIL Solution and service oriented personality Collaborative mindset
- Modern infrastructure: Various working areas and modern co-working spaces with advanced equipment
- Mobile flexible working model: Time and space flexibility in fulfilling the function (as orientation 40% Home Office)
- Social benefits: Attractive employment conditions with very good social benefits
- Meals: Excellent catering at reasonable prices in the staff restaurant
- Leisure and cultural offers: As the main sponsor of runs and events, Migros offers its employees limited places at half price.
- Individual continuing training: promotion of vocational training
What the company offers
- for cross-border cooperation – experience with Ailean working methods (SAFe) German (flowing) English (good knowledge) French (advantage) Cosa offriamo
Application process
- Recruitment process Submit application documents We need your CV, certificates and diplomas for a complete application. A photo in your CV and a letter of motivation are not necessary.
- We live equal opportunities for all applicants.
- We have a standardized recruitment process.
- If this doesn't work for you, mention it in your application dossier.
- Duration to feedback: Up to three weeks of consultation with HR & Department The interview is conducted with the responsible person from HR and/or the department of the department of the field or on site.
- The main focus is on learning more about human and technical skills and giving both sides the opportunity to assess the cultural fit of the company and the team.
- Duration to feedback: Up to three weeks of expert discussion with case presentation Specific expertise is examined using a case or other instruments of the company.After processing, the result of the management person is presented and then discussed together.
- Usually, the team is also represented at the presentation.
Contacts
- We continuously check incoming applications, prepare a preliminary selection and release them to the management for the view.The decision about the progress or departure from the recruitment process is communicated by telephone or e-mail.
- Duration until feedback: Up to three weeks offer & contract exhibition (Digital) After our oral job offer the most important contract points are verified again.After agreement the contract is commissioned and sent for the digital signature by e-mail. Duration until feedback: Up to one week
Additional details
- Deep experience in IT service management – preferably according to ITIL Solution and service oriented personality Collaborative mindset
- for cross-border cooperation – experience with Ailean working methods (SAFe) English (good knowledge)
- Contatto Application & Contact Ramona Bucher TalentScif Partner
- Recruitment process Submit application documents We need your CV, certificates and diplomas for a complete application. A photo in your CV and a letter of motivation are not necessary.
- Duration until feedback: Up to three weeks offer & contract exhibition (Digital) After our oral job offer the most important contract points are verified again.After agreement the contract is commissioned and sent for the digital signature by e-mail. Duration until feedback: Up to one week
Notes and original content
- Deep experience in IT service management – preferably according to ITIL
- Solution and service oriented personality
- Collaborative mindset
- for cross-border cooperation – experience with Ailean working methods (SAFe)
- German (flowing)
- English (good knowledge)
- French (advantage)
- Cosa offriamo
- Recruitment process Submit application documents We need your CV, certificates and diplomas for a complete application.
- A photo in your CV and a letter of motivation are not necessary.
Questions about this listing
What salary does Migros-Genossenschafts-Bund offer for this role?
Migros-Genossenschafts-Bund lists CHF 68'000 - 103'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Migros-Genossenschafts-Bund offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Migros-Genossenschafts-Bund during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Migros-Genossenschafts-Bund?
Use the "Apply now" button on this page — it links directly to Migros-Genossenschafts-Bund's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
