Service Team Leader Switzerland & Austria — Tecan
- Location
- Männedorf
- Contract
- Full-time
- Posted
- 27 days ago
Full description
Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Service team and bring your passion and talent to work.
Service Team Leader Switzerland & Austria (80-100%)
Männedorf, Zürich
Your contribution
In this pivotal field-based role, you will lead and coordinate all activities within the Service Teams in Austria and Switzerland, ensuring the highest standards of service delivery and customer satisfaction. You will act as the primary contact for regional demands, collaborating closely with customers, helpdesk, sales, service engineers, project management, and back office. Your responsibilities include organizing and supporting instrument installations, applications, maintenance, troubleshooting, and repairs, as well as solving customer problems to maximize instrument availability and functionality. You will drive the achievement of service metrics and operational objectives, maintain and optimize service quality, productivity, and profitability, and support the sustainable growth of the business. Additionally, you will focus on effective communication with key customers, serving as the vital link between the service team, customers, and sales, while fostering talent development and continuous improvement within your team.
Responsibilities
- Lead, develop, and support a team of Field Automation Specialists.
- Evaluate training needs and plan relevant trainings and workshops.
- Perform and oversee instrument installations, problem diagnosis, repairs, preventive maintenance, upgrades, and customer training.
- Maintain service documentation and parts inventory.
- Provide back-up service support outside of assigned territory as needed.
- Escalate issues and cooperate with Service Management, other departments, manufacturers, and suppliers.
- Support sales efforts, product demonstrations, and trade shows.
- Handle administrative work and quality assurance related activities.
- Ensure compliance with company rules, regulations, and procedures.
- Responsible for team KPIs, reporting, talent development, and succession planning.
Your background
We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.
- Technical, scientific, or engineering education
- 5+ years of experience in field service within the bio-, biopharma-, or scientific instrument market
- 1+ years of previous team leadership experience
- Fluent in German and English
- Customer-focused and sales-oriented mindset
- Ability to act upon economic criteria
- Balanced personality with ambition and integrity
- Team player, diplomatic, modest, and pragmatic
- Effective communicator and persuasive presenter
- Stress-resistant, flexible, and able to balance both thinking and action
- Willingness to travel in Switzerland, Austria and occasionally Germany (10-20%)
W hat makes working at Tecan unique
The chance to make it count and to have an impact on the world of tomorrow
- Working in an international and diverse environment
- The chance to grow your career within the company
- Feel empowered by our strong and unique company culture
- Comprehensive compensation and benefits package
Join Tecan, a great place to work! Read about our recent certification from Great Place to Work .
We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).
Questions about this listing
What salary does Tecan offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Männedorf is CHF 83'000 - 126'000 gross per year — an estimate, not a figure communicated by Tecan. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Tecan offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Tecan during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Tecan?
Use the "Apply now" button on this page — it links directly to Tecan's original listing at careers.tecan.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
