ServiceNow AI Solutions Engineer 80-100% — Abraxas Informatik AG

Full description

Artificial intelligence, generative AI and intelligent automation are changing the way services are delivered and processes are supported. At Abraxas, we want to leverage these opportunities and continuously develop our ServiceNow platform. For this, we are looking for a dedicated personality who has ServiceNow experience, finds new technologies exciting and wants to build innovative AI and automation solutions together with our team. Whether you have already gained initial experience with Now Assist or want to specialize more in the direction of AI in the future: With us you will have the opportunity to actively shape this future topic. You support our ServiceNow team in the further development of the platform and work on new solutions for AI, automation and digital services. Together with specialist departments, customers and engineering teams, you will identify potential, develop new approaches and help to successfully implement innovative ServiceNow functionalities. Your role

• Further development of our ServiceNow platform
• Participation in the implementation of AI and automation initiatives
• Analysis of requirements and development of practical solutions
• Evaluation of new ServiceNow functionalities and AI features
• Participation in proof of concepts and pilot projects
• Support for the use of Now Assist, Virtual Agent and other intelligent ServiceNow functions
• Automation of processes with Flow Designer and IntegrationHub
• Participation in the definition of standards and best practices
• Exchange of knowledge within the team

Your profile

• Experience as a ServiceNow Engineer, Developer or Consultant
• Knowledge of ServiceNow ITSM and ideally other modules such as CSM or ITOM
• Experience with workflows, flow designers or integrations
• Interest in the possibilities of AI, GenAI and automation
• Enjoy trying out new technologies and converting them into solutions
• Analytical and solution-oriented procedure
• Very good knowledge of German and English

Benefits

• Experience with ServiceNow AI functions such as Now Assist, Predictive Intelligence, Virtual Agent or AI Search
• ServiceNow certifications
• Knowledge of JavaScript or integrations
• Experience with Generative AI, LLMs or AI assistants

Your Benefits

• Working on one of the most exciting future topics in the ServiceNow environment
• Opportunity to further develop in the field of AI and automation
• A lot of room for manoeuvre and personal responsibility
• Modern forms of work with home office and flexible working hours
• Demanding customers and varied projects
• Collegial team with high ServiceNow expertise
• Attractive training opportunities around ServiceNow and AI
• Up to 60% home office possible with a 100% workload
• Holiday purchase (2 weeks per year)
• 41h week with flexible working hours on a full-time workload
• Mind. 25 days of holidays per year
• Support for 100% financial or temporal training
• Free SBB half-ax subscription for all employees

Abraxas is one of the leading Swiss IT service providers for the public sector. We combine innovation with social relevance and use modern technologies where they make a real difference. If you not only operate ServiceNow, but also want to actively shape the future of AI, automation and service management, we look forward to your application. Become part of our #TeamAbraxas and shape the next generation of ServiceNow with us.