(Senior) Relationship Manager, Private Banking — Sygnum Bank

Full description

We are currently looking for a (Senior) Relationship Manager in our Private Banking business with notable experience to develop Sygnum’s presence offices with focus on Private Banking offering. You will be reporting to the Head, Private Clients & Single-Family Offices.

• Take responsibility to source and foster new private clients and single family offices via an already active network within the industry.
• Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs. Provision of solution-oriented support for Private Banking over the phone, via e-mail and in physical meetings in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc.
• Lead the client onboarding process together with internal stakeholders (Legal & Compliance Operations) and external service providers.
• Processing fiat and digital asset transactions as well as post transaction AML monitoring and processing.
• Update and maintain the CRM for accurate recordkeeping of all relationships.
• Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum’s offering and strengths, attending conferences, understanding the regulatory developments, and building a strong institutional and professional prospect network.
• Further development of the customer care framework (user guides, tutorials, FAQs, etc). - Use AI-enabled insights, such as client intelligence and pipeline analytics, to prioritise outreach, improve coverage quality and scale personalised client engagement
• BSc/BA in Business Administration, Finance, or a related field. MSc/MBA/CFA is a plus.
• 5+ years of proven experience in client servicing or relationship management within a (Swiss) financial institution focused on the Private Banking segment.
• Track record of driving business growth with a hunter mentality, combining a strong sales mindset with a results-oriented approach to winning and expanding client relationships.
• Hands-on experience with client onboarding (both private individuals and legal entities), including a strong understanding of the Swiss banking regulations including familiarity with KYC processes and AML/CTF requirements.
• Combination of consultative and analytical skills, with meticulous attention to detail and a proactive, hands-on approach.
• Ability to work independently and effectively collaborating with cross—location teams.
• Excellent communication skills (spoken and written) in French and English. German language is a plus.
• Excellent organizational and prioritization abilities to manage multiple clients and project simultaneously. Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance. Sygnum offers a comprehensive package of benefits for all team members. They include:
• Attractive combination of market salaries and entrepreneurial incentive scheme
• Flexible/Work at home policies
• Professional development via Mentoring and Buddy programs
• One-month fully paid sabbatical after five years of continuous employment If you are passionate about the potential of blockchain to shape Future Finance and your profile is a good fit for this position, please send us your CV today!

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