Senior Manager Consulting and support solutions (m/f/d) — Zürcher Kantonalbank

Full description

80% - 100% | Product and channel management | Zurich | Experienced professionals In the area of sales platform and processes, we are the central hub for customer advice and support at Zürcher Kantonalbank. We develop and control the digital solutions with which our consultants work on a daily basis and thus directly shape the quality of customer relationships and the market success of the bank. In this role, you assume central technical responsibility: you combine banking know-how with strategic thinking and turn ambitions into concrete, effective solutions. Together with a committed, interdisciplinary team, you will design our environment for consulting and support in an innovative, holistic and sustainable way. Your tasks

• Holistic design and further development of an effective and efficient digital environment for consulting and customer support
• Derivation of concrete initiatives and measures from banking ambitions and sectoral strategies
• Leading (sub)projects to provide solutions in line with distribution needs and regulatory, strategic and technological frameworks
• Targeted optimization and documentation of consulting and support processes
• Close cooperation in partnership with sales, business engineering, IT, marketing as well as stakeholders at strategic specialist and management level

Your profile

• Completed studies in business administration, in business informatics, in financial planning or a comparable education
• At least five years of experience in the banking environment with in-depth banking know-how, experience in project management and / or customer consulting / support
• Designated strategic, holistic and conceptual thinking
• Very good organizational and project management skills, ideally with experience in agile methods
• High affinity for IT and digitalization and interest in innovative technologies
• Experience with CRM or consulting solutions (e.g. BSI) can be a plus
• Excellent communication capability, convincing appearance and conceptually precise and addressable preparation of complex content, also as a basis for decision-making for management
• High willingness to perform, flexibility etc. and own initiative

Our offer

• A central, responsible role in a strategically important bank topic
• The opportunity to actively shape the sales of the future and to shape our consulting and support landscape sustainably
• A highly qualified, motivated and professional team that shares expertise and makes an impact together
• A modern workplace in the heart of Switzerland’s largest economic area
• A comprehensive package which, in addition to the attractive basic salary and a variable remuneration, offers many benefits and perks – from A such as retirement provision to Z such as ZVV bonus pass

Nimisha Kasamkattil’ I am glad to help you. Telephone: 044 292 30 69