Senior Customer Success Manager, RDS Insurance — Swiss Re
- Location
- Zürich
- Contract
- full-time
- Posted
- Yesterday
Role overview
Locations: Chicago, IL, US | New York, NY, US | Alpharetta, GA, US | Armonk, NY, US
Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success?
Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions.
- Locations: Chicago, IL, US | New York, NY, US | Alpharetta, GA, US | Armonk, NY, US
- Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success?
- Key Responsibilities:
- Drive strategic sales across the North American market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
Main responsibilities
- Key Responsibilities:
- Drive strategic sales across the North American market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
- Lead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion
- Foster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives
- Deliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks
- Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability
- Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes.
- Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization.
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships About Swiss Re Risk Data Solutions
- RDS Insurance is a central pillar of our strategy, critical to the development of our core activities as well as developing new revenue streams for Swiss Re.
Application process
- We may use AI-powered tools to support the review and evaluation of applications for this position.
- These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Keywords: Reference Code: 138826
- If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Company and context
- Ability to navigate matrix organizations and influence without direct authority
- Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred.
- This position is not eligible for full-time telework and is not able to offer visa sponsorship.
- The estimated base salary range for this position in Alpharetta & Chicago is $140,000 to $210,000 and in Armonk & New York, NY is $152,000 to $228,000.
- The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.
- At Swiss Re, we take a "total compensation approach" when making compensation decisions.
- This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation. About Swiss Re
- Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
- We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
- We cover both Property & Casualty and Life & Health.
Additional details
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships About Swiss Re Risk Data Solutions
- Through our global expertise and specialist tools, clients gain agility and resilience in an ever-changing marketplace.
- This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Reference Code: 138826
Notes and original content
- Chicago, IL, US |
- New York, NY, US |
- Alpharetta, GA, US |
- Armonk, NY, US
- About the role
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships
- About Swiss Re Risk Data Solutions
- About Swiss Re
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
- Reference Code: 138826
Questions about this listing
What salary does Swiss Re offer for this role?
Swiss Re lists CHF 101'500 - 154'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swiss Re offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swiss Re during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swiss Re?
Use the "Apply now" button on this page — it links directly to Swiss Re's original listing at swissre.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
