Senior Customer Success Manager (Hybrid, m/f/d/x, 80-100%) — Swiss Re
- Location
- Zurich, CH
- Contract
- full-time
- Posted
- 14 days ago
Role overview
Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success?
Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions.
This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes.
- Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success?
- Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions.
- Key Responsibilities:
- Drive strategic sales across the EMEA market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
Main responsibilities
- Key Responsibilities:
- Drive strategic sales across the EMEA market, leveraging Swiss Re's comprehensive portfolio of risk data products and services
- Lead end-to-end customer success initiatives, with particular focus on property and NatCat related use cases, ensuring strong adoption, retention, and expansion
- Foster collaboration with Reinsurance Underwriting and Key Account management colleagues to align our solutions with client priorities and strategic objectives
- Deliver structured onboarding and training programs, translating complex NatCat and property analytics into practical client workflows and decision frameworks
- Spearhead renewals and expansion in partnership with Sales and Reinsurance account teams, contributing directly to Net Revenue Retention and long-term profitability
- Develop comprehensive Success Plans and lead Executive/Quarterly Business Reviews, connecting solution usage to measurable business outcomes.
- Advocate for client needs within RDS, channeling customer insights into product development, delivery improvements, and roadmap prioritization.
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships About Swiss Re Risk Data Solutions
- RDS Insurance is a central pillar of our strategy, critical to the development of our core activities as well as developing new revenue streams for Swiss Re.
Application process
- If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
- We may use AI-powered tools to support the review and evaluation of applications for this position.
- These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Keywords: Reference Code: 138549
Company and context
- Ability to navigate matrix organizations and influence without direct authority
- Our company has a hybrid work model where the expectation is that you will be in the office two to three days per week on average.
- For Switzerland, the base salary range for this position is between 132’000 CHF and 198’000 CHF for a full-time role. The specific salary offered considers:
Additional details
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships About Swiss Re Risk Data Solutions
- Through our global expertise and specialist tools, clients gain agility and resilience in an ever-changing marketplace.
- Experience managing senior client stakeholders and leading outcome-focused discussions Additional desirable qualifications:
- For Switzerland, the base salary range for this position is between 132’000 CHF and 198’000 CHF for a full-time role. The specific salary offered considers:
- In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Reference Code: 138549
Notes and original content
- About the role
- Implement data-driven approaches to customer health monitoring, leverage usage metrics, engagement indicators, and risk signals to proactively manage relationships
- About Swiss Re Risk Data Solutions
- Experience managing senior client stakeholders and leading outcome-focused discussions
- Additional desirable qualifications:
- For Switzerland, the base salary range for this position is between 132’000 CHF and 198’000 CHF for a full-time role.
- The specific salary offered considers:
- About Swiss Re
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
- Reference Code: 138549
Questions about this listing
What salary does Swiss Re offer for this role?
Swiss Re lists CHF 101'500 - 154'000 gross per year for this position in Zurich, CH. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swiss Re offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swiss Re during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swiss Re?
Use the "Apply now" button on this page — it links directly to Swiss Re's original listing at swissre.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
