Senior Claims Specialist Property/ Construction (m/w/d) 80-100% — AXA Svizzera

Full description

Senior Claims Specialist Property/Construction (m/f/d) 80-100% Permanent in Zurich, Switzerland Our claims department makes the difference. Our experienced claims professionals use their specialized expertise to handle even the most complex claims cases smoothly. How do you make something good even better? By consistently focusing on excellence and creating a culture of continuous improvement. By creating an environment that promotes cooperation, customer orientation and the further development of colleagues. And by building a team of passionate and innovative claims experts, for whom success is an incentive to roll up their sleeves and drive improvement. You work closely with your manager and your claims colleagues to consistently resolve claims. In addition, you are in regular exchange and close cooperation with the Regional Practice Leaders and the underwriting teams. Together, you have the task of achieving the best possible results for our customers by proactively managing, negotiating and concluding claims cases. What you'll be doing

Their main tasks include

• Independent and proactive processing of complex property damages, in particular property and business interruptions, from loss reporting to completion
• Management and regulation of major losses in the wholesale business including damage inspections, coverage inspection, reporting and loss negotiations
• Processing or support in case of damage in the area of construction/energy
• Responsibility for the assigned customer portfolios and active management of claims with the aim of an efficient and best possible solution for our customers
• Close cooperation and communication with customers, brokers, underwriting, external service providers and other internal and external stakeholders
• Active cooperation with our international claims network and other functions within the company to ensure a high level of customer service

You will report to the claims Team Leader Property, Construction, Marine & Specialty. What you'll bring We are looking for someone who has the following knowledge and skills:

• completed insurance training, comparable specialist training or a degree in engineering, or A comparable qualification
• Several years of experience in the national or international insurance industry with in-depth expertise in the processing of property damages, in particular Swiss property and business interruptions as well as major losses in the wholesale business
• Experience in the processing of construction/energy damage is a clear advantage
• Strong analytical, communicative and negotiating skills as well as a structured and solution-oriented working method
• High customer and service orientation as well as pleasure in working together in an experienced, international team.
• Very strong communication skills and excellent negotiation skills in claims settlement
• Ability to control damage cases independently and to act safely in a dynamic, international and matrix-like organized environment
• Experience with common claims processing systems and processes is an advantage
• Very good knowledge of German and English in words and writing
• Other languages are beneficial

What we offer

Inclusion AXA XL is committed to equal opportunities in employment and considers applicants regardless of gender, sexual orientation, age, ethnicity and origin, marital status, religion, disability or other protected characteristics. At AXA XL, we know that an inclusive culture and diverse workforce drive business growth and are critical to our success. That’s why we are strategically committed to attracting, developing, nurturing and retaining the most diverse workforce possible, and creating an inclusive culture where everyone can fully engage at work and realize their highest potential. It’s about helping each other – and our company – move forward and succeed.

• Five Business Resource Groups Focusing on Gender, LGBTQ+, Ethnicity and Origin, Disability and Inclusion with 20 Chapters Around the World
• Flexible working arrangements
• Improved family-friendly leave arrangements
• Inclusion in the Diversity Best Practices Index
• Signatory of the UK Women in Finance Charter

AXA XL is an employer that promotes equal opportunities. Find out more on our Inclusion & Diversity page.

Total Rewards The AXA XL Reward Program is designed to take care of the essentials for you and cover all aspects of your health, well-being, lifestyle and financial security. It offers competitive compensation and personalized, comprehensive services that evolve with you.

We are committed to rewarding your contribution in the long term so that you can show yourself at your best today and look to the future with confidence.

Sustainability At AXA XL, sustainability is an essential part of our business strategy. In an ever-changing world, AXA XL protects what matters most to our customers and communities. We know that sustainability is the basis for a more resilient future. Our 2023-26 sustainability strategy, Roots of Resilience, focuses on protecting natural ecosystems, tackling climate change and integrating sustainable practices into our entire business.

Our pillars of values

• Appreciation of nature: How we interact with nature affects how nature affects us. Resilient ecosystems – the foundation of a sustainable planet and society – are vital to our future. We are committed to protecting and restoring nature – from mangrove forests to the bees in our garden – by raising awareness of biodiversity and putting nature at the heart of our plans.
• Combating climate change: The effects of climate change are far-reaching and significant. Unpredictable weather, rising temperatures and sea level rise cause both social inequalities and environmental disruption. We build a net-zero strategy, develop insurance products and services, and promote thought leadership and investment in societal solutions.
• ESG integration: All companies must play a role in building a more resilient future. Including ESG considerations in our internal processes and practices strengthens the resilience of our company from the ground up. We train our employees, involve our external partners and further develop our sustainability governance and reporting.
• AXA Hearts in Action: We have created volunteer and charity programs to help colleagues support the things they care about, known as AXA XL’s “Hearts in Action” programs. This includes our Matching Gifts program, our volunteer holiday and our annual volunteer day – the Global Day of Giving.

Further information can be found at axaxl.com/sustainability

Who we are AXA XL, AXA’s property and specialty insurance business, is known for solving complex risks. For medium-sized companies, multinational corporations and even some inspiring individuals, we not only offer reinsurance, we reinvent it.

And how? By combining a comprehensive and efficient capital platform, data-driven insights, leading technologies and the best talent in an agile and inclusive work environment that empowers us to deliver world-class customer service across all of our businesses – property, liability, professional, financial and specialty insurance.

With an innovative and flexible approach to risk solutions, we work with those who move the world forward.

Learn more at axaxl.com.

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