Event & Guest Experience Manager (m/f/x/d; 80-100%) — Swiss Re

Full description

Are you passionate about creating extraordinary experiences? Do you thrive in a dynamic environment where no two days are the same - sometimes you're greeting an international executive, sometimes you're coordinating a smoothly running conference? Then this is your stage.

Job Overview As Event & Guest Experience Manager, you will be responsible for the professional support of our international guests as well as the planning, organisation and implementation of events. You will accompany the entire guest journey process from arrival to departure and at the same time ensure the smooth implementation of events and conference services. As a host and event professional, you are an important business card for the Center of Global Dialogue. With your high level of service orientation, your organizational skills and your commitment, you create first-class experiences for guests, customers and event participants. The role is part of an integrated Event & Guest Experience organisation with the aim of ensuring that employees are flexibly deployed in both areas and represent each other. All employees take on reception as well as conference and event management tasks to ensure maximum flexibility, mutual representation and an outstanding guest experience.

Your tasks Guest Experience & Reception

• Reception, support and advice for international guests, visitors and event participants in German and English.
• Ensuring a professional and warm guest experience as the company's first point of contact and being responsible for reserving hotel rooms at the Center of Global Dialogue.
• Ensuring smooth day-to-day business at the reception as well as support for the visitor management system and visitor registration, check-in and check-out
• Flexible assumption of reception, reservation and guest service tasks within the framework of a cross-departmental deployment model, as a uniform process with the event tasks.

Conference & Event Management

• Planning and organization as well as implementation of internal events.
• Coordination of all relevant event services such as room planning, accommodation, catering, technology and logistics.
• Processing of the entry gate for our new enquiries
• Support of guests and seminar participants with administrative matters as well as referral to internal interfaces.

Professional competencies

• Strong service and customer orientation.
• Strong organizational skills and high level of personal responsibility.
• Ability to coordinate multiple tasks at the same time and set priorities correctly.
• Structured, solution-oriented and independent way of working.
• Experience with Planet (Protel), Momentus (Ungerboeck), Visitor Registration Tools or comparable systems is an advantage.

About the team Swiss Re's event management team is part of Corporate Real Estate & Services (CRES) Zurich and plans and implements a wide range of events for internal and external clients across the company. The team adheres to Swiss Re's high quality standards and ensures that each event reflects our brand and values. Working closely with various business units and an established network of suppliers, the team operates with precision, creativity and a strong sense of service – making every event an experience to remember.

About you

You are a born host – someone who finds real joy in welcoming others, making them feel valued and well cared for. You bring energy and calm in equal measure, stay calm when things get hectic and find solutions before problems arise. You communicate confidently and cordially across cultures and hierarchies and are proud of the quality of your work. You value variety, adapt quickly and enjoy working in a collegial team where everyone is there for each other.

They are

• Passionate hosts and create exceptional guest experiences.
• Service, customer and solution-oriented, at the same time positive, committed and team-oriented.
• Resilient, flexible and keep track of things even in hectic situations.
• Communicative, professional and confident in dealing with different stakeholders in German and English.
• Reliable, quality-conscious, responsible, discreet and loyal.
• Open-minded to flexible working time models and close cross-team collaboration.
• Enjoyment of a varied job with changing focuses between reception, hospitality and event management.

Working conditions

• Place of work: Swiss Re Centre for Global Dialogue in Rüschlikon, hybrid working by arrangement
• Working hours: Monday to Friday between 6:30 a.m. and 8:00 p.m. according to scheduling, occasional weekend assignments

For Switzerland, the basic salary range for this position is between CHF 78,000 and CHF 118,000 for a full-time position.

The specific salary offered takes into account

• the requirements, scope, complexity and responsibilities of the position
• the applicant's individual profile, including education/qualifications, expertise, specialization, skills and experience

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component that recognizes your achievements. In addition, you benefit from a variety of global and location-specific services. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract. About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords

Reference Code: 139446