Incident & Problem Manager (80 - 100%) — SIX Group
- Location
- Zürich
- Contract
- Full-time
- Posted
- 35 days ago
Full description
SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Incident & Problem Manager (80 - 100%)
Zurich | up to 40% Home office possible | Reference 8293
Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.
What You Will Do
- assess incidents from a business and client impact view, complementing technical handling by control center teams
- ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders
- coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
- act as interface between operations, IT teams and external providers during incidents to align priorities and actions
- participate in 7×24 on-call duty, supporting business-critical incidents outside standard working hours
What You Bring
- experience with IT service management frameworks such as ITIL or similar structured incident processes
- strong understanding of service operations and business processes; additional experience in payments or transaction processing environments is a plus
- ability to structure complex information and communicate clearly to different stakeholder groups
- high level of ownership and accountability when handling critical situations and time-sensitive incidents
- needed Language Skills: English and German (spoken and written)
If you have any questions, check out our FAQ page or call Beata Czyzewska at +48 22 104 6571 / +41 58 399 9800 / +34 91 330 51 49 .
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
Questions about this listing
What salary does SIX Group offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 101'500 - 154'000 gross per year — an estimate, not a figure communicated by SIX Group. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does SIX Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with SIX Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at SIX Group?
Use the "Apply now" button on this page — it links directly to SIX Group's original listing at jobs.six-group.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
