Kundenbetreuer:in Leistungen Berufliche Vorsorge — AXA Svizzera
- Location
- Winterthur
- Contract
- Full-time
- Posted
- 36 days ago
Full description
80-100%, Winterthur / Smart Working
Shape your future – together with us!
Every success story begins with believing in yourself.
As AXA, we see ourselves as a partner who stands by your side and believes in you. That's why we challenge and support you and proactively show you options for your future. We encourage you and offer you freedom so that you can connect the things that are important to you. Together with your commitment and your individual contribution, this will become a future-oriented partnership. For you, for us and for our customers. And not just for the moment. But in the long term.
Write your own success story with us now. Know You Can.
Together with your team, me as team leader Alessia, and the management team at Claims Occupational Pensions, we shape the individual experiences of our customers in the event of a claim or benefit in an empathetic, professional and friendly manner.
In the Customer Operations area, we design the individual experiences of our customers in the event of a claim or benefit. You are our focus and together we will find the right solution. This is how we ensure maximum customer satisfaction with our customer-first mentality.
This is what awaits you
- You process BVG benefit cases in the area of disability independently and in a goal-oriented manner
- You check the benefit claims taking into account the legal, medical and regulatory principles
- You determine the services due and are responsible for the technical processing in the systems
- You manage and check current pensions, transfer contracts/disability cases to other pension institutions or take them over
- You have written and telephone contact with internal and external customers (insured persons, employers, legal representatives, authorities, etc.)
- You make an active contribution to continuous process improvement
This is what you bring with you
- You are committed, courageous, have drive, a positive mindset, are empathetic, enthusiastic, a team player and resilient, like it when things go smoothly, then a lot is fine
- You love communicating in a customer-oriented manner (orally and in writing) and enjoy using your stylish German as well as fluent French or Italian
- If you have answered yes to everything so far, and you also have professional experience in the area of social insurance benefits or several years of BVG experience, then we definitely want to get to know you!
This is what we offer you We are convinced that satisfied employees deliver the best performance. That's why we invest in benefits that offer noticeable advantages - beyond the usual.
Flexibility and freedom: Smart working (flexible working model) annual working time, 5 weeks of vacation (from 50 years 6 weeks), holiday gift of 2 weeks every 5 years, holiday purchase up to 10 additional days/per year
Job and family: Family-friendly meeting times, 22 weeks of maternity leave, 8 weeks of leave for the other parent, daycare subsidies, company family allowances, days off to visit relatives and in challenging personal situations
Pension provision and insurance: Attractive pension fund with extensive extra-mandatory benefits including optional savings options, up to 30% discount on insurance products
Flexible benefits: AXA share plan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working flat rate CHF 200 per year
Mobility: Refund for half-fare travelcards, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA rental bikes
Healthy balance in everyday working life: Free check-ups, annual health weeks, a variety of exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events related to health prevention and mental health
Development: 3 days of individual learning time, free coaching, a wide range of learning and development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), involvement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days for volunteer work (environmental & social)
Your future place of work Pioneerstrasse 3, 8400 Winterthur
Apply now!
Do you have any questions or further concerns? Diana, Carbognin is happy to help you via email ([email protected]).
You can find more information about the application process here.
Diversity and inclusion are important to us at AXA Openness, respect and appreciation of differences and similarities are essential characteristics of the collaboration at AXA Switzerland. We want to promote equal opportunities and also break down barriers in the application process.
If you need support or individual adjustments due to disabilities, neurodivergence and/or health restrictions, you can contact the recruiting team at any time at [email protected].
Learn more
About AXA At AXA we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive work environment that inspires, encourages and encourages you. With a culture that is characterized by collaboration on equal terms, trust and diversity. With our modern working conditions, we want to take the needs of our employees into account and give you the space to develop your strengths, take on responsibility and get involved in new ideas as a team. This is how you can develop personally and shape the world of tomorrow with us - by protecting what is really important.
Would you like to find out more about AXA as an employer and delve deeper into our working world? Then you've come to the right place on our careers page!
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We look forward to your application!
For administrative and data protection reasons, only complete application dossiers (CV, references, certificates, etc.) will be considered, which are uploaded via the online application link.
We cannot consider applications via recruitment agencies for this position.
Questions about this listing
What salary does AXA Svizzera offer for this role?
AXA Svizzera lists CHF 77'000 - 136'000 gross per year for this position in Winterthur. This is the salary published in the original listing — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does AXA Svizzera offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with AXA Svizzera during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at AXA Svizzera?
Use the "Apply now" button on this page — it links directly to AXA Svizzera's original listing at careers-de-axa.icims.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
