Customer Care Representative - 20% — Swissquote
- Location
- Dübendorf
- Contract
- Full-time
- Posted
- 139 days ago
Full description
Your mission
Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. Key Responsabilities
- Act as a point of contact for clients, primarily handling written inquiries (chat, email, in-app messaging), and delivering a professional, friendly, and solution-oriented customer experience.
- Provide prompt, accurate, and reliable support related to the Yuh app and banking services, ensuring a high level of service quality.
- Support clients by clearly explaining products, features, and processes in an easy-to-understand and empathetic manner.
- Ensure high client satisfaction by carefully addressing requests, executing client instructions, and resolving issues with professionalism and attention to detail.
- Identify opportunities to improve the customer experience during interactions and contribute ideas to enhance services and processes.
- Accurately document client interactions in internal systems and ensure proper follow-up where required.
- Collaborate closely with the Customer Care team and other departments to ensure smooth and efficient service delivery.
- Comply with internal guidelines, regulatory requirements, and the principles of fair client treatment at all times.
Your Profile
- Currently enrolled at a university or university of applied sciences (Bachelor or Master), ideally in Business, Economics, Finance, or a related field
- Strong interest in banking, fintech, and customer experience
- Excellent written communication skills and a customer-oriented mindset
- Fluent in English
- German and-or French is a strong advantage
- Reliable, detail-oriented, and able to work independently
- Comfortable using digital tools and learning new systems quickly
This is a part-time job of 20%.
Questions about this listing
What salary does Swissquote offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Dübendorf is CHF 14'700 - 22'300 gross per year — an estimate, not a figure communicated by Swissquote. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swissquote offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swissquote during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swissquote?
Use the "Apply now" button on this page — it links directly to Swissquote's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
