Product Owner - IT Service Management Prozesse (w/m/d) — Migros-Genossenschafts-Bund
CHF 49'500 - 75'000
Migros-Genossenschafts-Bund · Zürich (ZH)
- Location
- Zürich
- Contract
- full-time
- Posted
- 10 days ago
SalaryCHF 49'500 - 75'000
Role overview
As an ITSM Product Owner and Process Owner, you will drive the further development of our IT Service Management processes.
You are responsible for the strategic direction, optimization of processes, and the ServiceNow platform.
Together with interdisciplinary teams, you will create IT solutions that meet the highest standards and offer sustainable added value.
- As an ITSM Product Owner and Process Owner, you will drive the further development of our IT Service Management processes.
- You are responsible for the strategic direction, optimization of processes, and the ServiceNow platform.
- Deep understanding of ITSM-supporting toolsets such as ServiceNow
- Strong presentation and communication skills with which you act convincingly at all levels
Key requirements
- Deep understanding of ITSM-supporting toolsets such as ServiceNow
- Strong presentation and communication skills with which you act convincingly at all levels
- Experience in transformation and change processes and the ability to actively shape and successfully implement changes
- Confident handling of uncertainties and complex situations, bringing the necessary assertiveness to achieve goals
Application process
- As an ITSM Product Owner and Process Owner, you are responsible for the entire lifecycle of ITSM processes as well as the supporting ServiceNow ITSM application as a product.
- As a Process Owner, you maintain contact with stakeholders, present convincingly, and communicate the added value of standard processes to ensure acceptance and benefits for the company.
- You ensure coordinated requirements for the ServiceNow platform, translating business needs into clear processes, setting priorities and goals, and efficiently using the standardized capabilities of the platform.
- You drive process standards and automation, contributing your know-how to shape roadmaps and develop the service portfolio into a professional IT Service Management.
- You act as a communicative hub between the business, specialist departments, and the interdisciplinary ITSM product teams. What we offer
- Personal responsibility & freedom: A varied field of tasks with high personal responsibility.
- Targeted support: Promotion of our employees with targeted personnel development measures.
- Occupational pension: Above-average benefits and three different savings plans suitable for individual life situations.
Contacts
- The decision on whether to proceed or exit the recruitment process is communicated by phone or e-mail.
- After agreement, the contract creation is commissioned and sent for digital signature via e-mail.
Additional details
- You act as a communicative hub between the business, specialist departments, and the interdisciplinary ITSM product teams.
- Application & Contact: Marcel Guggenbühler, Talent Acquisition Partner
- For a complete application, we require your CV, certificates, and diplomas. A photo in the CV and a cover letter are not necessary.
- Note for personnel service providers: For this position, we only consider direct applications.
Notes and original content
- for personnel service providers: For this position, we only consider direct applications.
- What we offer
- For a complete application, we require your CV, certificates, and diplomas.
- A photo in the CV and a cover letter are not necessary.
