Product Owner - IT Service Management Prozesse (w/m/d) — Migros HQ Zürich

Full description

As an ITSM Product Owner and Process Owner, you drive the further development of our IT service management processes. You are responsible for the strategic orientation, optimization of processes and the ServiceNow platform. Together with interdisciplinary teams, you will create IT solutions that meet the highest standards and offer sustainable added value.

Luogo di lavoro: Migros Cooperative Federation, Limmatplatz Zurich, Limmatstrasse 152, 8005 Zurich

Mansioni

• As an ITSM Product Owner and Process Owner, you are responsible for the entire life cycle of the ITSM processes as well as the supporting ServiceNow ITSM Application as a product.
• As a process owner, you maintain contact with stakeholders, present convincingly and communicate the added value of standard processes in order to ensure acceptance and benefit for the company.
• You provide coordinated requirements for the ServiceNow platform, translating the technical needs into clear processes and setting priorities and goals, efficiently using the standardized possibilities of the platform
• You drive the process standards, automation, bring your know-how to shape roadmaps and develop the service portfolio into a professional IT service management
• You act as a communicative hub between business, departments and the interdisciplinary ITSM product teams

Requirements

• Several years of practical experience in the product owner role or in line responsibility in IT service management: in a large cross-company, complex IT infrastructure
• Completed studies (uni/ETH, FH, HF): in the field of computer science or comparable training with further training in IT operations topics, ideally with high-quality ITIL qualifications
• You have a deep understanding of ITSM-supporting toolsets like Service Now
• You bring deep knowledge of agile working methods, the appropriate mindset and the ability to combine classic methods such as PMI, IPMA, ITIL and ITSM with agility
• You bring Servant Leadship in an agile context, understand how to inspire and guide your teams, and as a team player you show tolerance, and a win-win mentality.
• You have strong presentation and communication skills that make you convincing at all levels
• You have experience in transformation and change processes and understand how to actively shape and successfully implement changes
• You master uncertainties and complex situations, bring the necessary assertiveness to achieve goals
• in German (negotiation certain)
• English (very good knowledge)
• French (advantageous)

Cosa of Friamo

• Self-responsibility & freedom: Varied tasks with a high level of self-responsibility
• Targeted promotion: Promotion of our employees with targeted personnel development measures
• Occupational provision: Above-average benefits and three different savings plans suitable for the individual life situation
• Food: Excellent food at reasonable prices in the staff restaurant
• Childcare: Support offers in childcare (advice & financial care contributions)
• Leisure and cultural activities: As the main sponsor of runs and events, Migros offers employees limited seats at half price.

Contatto

Application and contact Marcel Guggenbühler Talent Acquisition Partners

Recruitment process

• Submit application documents: For a complete application, we need your CV, certificates and diplomas. A photo in the CV and a letter of motivation are not necessary. We live equal opportunities for all applicants. We have a standardized recruitment process. If this does not work for you, mention it in your application dossier.
• Pre-selection of applications: We check applications received on an ongoing basis, create a pre-selection and release them to the manager for viewing. The decision on progress or withdrawal from the recruitment process will be communicated by telephone or email. Duration to feedback: Up to three weeks
• Talks with HR & department: The interview is conducted virtually or on site with the responsible person from HR and/or the specialist department. It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team. Duration to feedback: Up to three weeks
• Discussion with case presentation: Specific expertise is examined on the basis of a case or other assessment instruments. After processing, the result of the leader is presented and then discussed together. Usually, the team is also represented at the presentation. As a rule, the conversations are conducted by the superior, without a representative from the HR. Duration to feedback: Up to three weeks
• Getting to know the team: Whether someone fits into the team is an important factor for employees and employers when deciding for or against employment. In a casual framework, we therefore give the opportunity for everyone to get to know each other.
• Offer & Contract Exhibition (Digital): After our oral job offer, the most important contract points are verified again. After agreement, the contract is commissioned and sent for digital signature by e-mail. Duration to feedback: Up to one week

Note for personnel service providers For this position, we only consider direct applications.

Grado di occupazione: 60-100 %

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