Systemverantwortliche / Systemverantwortlicher ITSM-Plattform — Kantonsspital Winterthur (KSW)

Full description

How do individual IT services become end-to-end services that make everyday life easier for KSW employees? Join us in shaping the ITSM platform at the Cantonal Hospital Winterthur. For our ICT, we are looking for a committed personality for our ITSM platform based on HaloITSM. You implement requirements directly on the platform, automate service processes and connect other systems.

Tasks

• You configure and manage our ITSM platform and develop its functions together with the relevant stakeholders
• You implement workflows, forms and automations and map end-to-end service processes, for example for the entry of new employees
• You raise requirements, assess technical implementation possibilities and prioritize the further development together with the professionally responsible bodies
• You map service portfolio, service catalogue and service levels on the platform and implement requirements for asset management, CMDB and data quality
• You will integrate systems and data sources and work on the technical implementation of a one-shop strategy, including the existing IAM shop
• You run tests, coordinate updates and releases, and provide traceable documentation and maintainable configuration.

Profile

• You bring a completed computer science education or a comparable qualification
• You have practical experience in the administration, configuration and further development of an ITSM system. Knowledge of HaloITSM is an advantage
• You have already implemented workflows, forms and automations yourself and like to work directly on the system
• You understand interfaces and data models and bring experience with the connection of systems and data sources
• You understand IT service management processes and can technically map technical requirements. ITIL knowledge and experience with service catalogues or CMDB are beneficial
• You work structured and self-responsible, bring team spirit and communicate clearly and appreciatively in very good German

Benefits: Work and private life should fit together. Therefore, the KSW offers you – where the company makes it possible – flexible and flexible working hours, home office, generous maternity leave, paternity leave and employment levels that can be adapted to different phases of life. Develop yourself further professionally and personally: Every year, around 40 interdisciplinary and 50 professional training courses are open to you at KSW. We also support external training – temporally and/or financially.

• Sometimes it needs support. In the event of personal stress, prolonged illness or difficult experiences in your professional or private life, various confidential discussions are available at KSW.
• At KSW we work together and for each other. Appreciation, open and respectful communication and cooperation across professional groups and departments shape our everyday work. You should be able to contribute with your ideas and strengths and develop.

Your future is also ensured: You benefit from very good social benefits and a pension fund solution with BVK, which is significantly above the legal minimum. Even in the event of illness or accident, you are very well covered as a KSW employee.

• Your health is important to us. Benefit from discounts on fitness subscriptions, internal training and courses as well as discounts in pharmacies and selected health insurance companies.
• Family and work can be well connected with us. The daycare center La Luna with spacious opening hours is right next to the KSW. In addition, the KSW supports you – depending on income – financially with the crib costs.

There is also something to discover outside of work: Thanks to our cooperation with cultural partners in Winterthur and the surrounding area, you regularly benefit from discounts for concerts and theater performances.

• Professional field: Administration / ICT / Process design and digitalization
• Domain: ICT
• Pensum: 80-100 %

Questions about this listing