Personnel:in customer service — JUMBO
- Location
- Dietlikon
- Contract
- permanent
- Posted
- 6 days ago
Role overview
Tasks
- Processing of written customer inquiries in German, French, Italian and English
- Recording, categorisation and monitoring of orders
- Close cooperation with various areas of quality management
- Coordination and coordination with internal interfaces
- Recording of customer contacts and maintenance of the CRM system
Requirements
- Completed basic training in the retail trade, further training in the commercial sector advantageous
- Professional experience in complaint management, customer service (1st and 2nd level) or in contact center environment of advantage, industry knowledge desired
- Good PC user knowledge, especially in MS Office; SAP knowledge is an advantage
- Very good knowledge of German in word and writing, French or Italian knowledge of advantage
- Precise, independent and reliable working methods as well as a resilient, flexible and communicative personality with a strong customer orientation
- Processing of written customer inquiries in German, French, Italian and English
- Recording, categorisation and monitoring of orders
- Abgeschlossene Grundausbildung im Detailhandel, Weiterbildung im kaufmännischen Bereich von Vorteil
- Berufserfahrung im Reklamationsmanagement, Kundendienst (1st und 2nd Level) oder im Contact-Center-Umfeld von Vorteil, Branchenkenntnisse erwünscht
Main responsibilities
- Processing of written customer inquiries in German, French, Italian and English
- Recording, categorisation and monitoring of orders
- Close cooperation with various areas of quality management
- Coordination and coordination with internal interfaces
- Recording of customer contacts and maintenance of the CRM system General administrative activities Requirements
- Completed basic training in the retail trade, further training in the commercial sector advantageous
- Professional experience in complaint management, customer service (1st and 2nd level) or in contact center environment of advantage, industry knowledge desired
- Good PC user knowledge, especially in MS Office; SAP knowledge is an advantage
- Very good knowledge of German in word and writing, French or Italian knowledge of advantage
- Precise, independent and reliable working methods as well as a resilient, flexible and communicative personality with a strong customer orientation We offer
Key requirements
- Abgeschlossene Grundausbildung im Detailhandel, Weiterbildung im kaufmännischen Bereich von Vorteil
- Berufserfahrung im Reklamationsmanagement, Kundendienst (1st und 2nd Level) oder im Contact-Center-Umfeld von Vorteil, Branchenkenntnisse erwünscht
- Gute PC-Anwenderkenntnisse, insbesondere in MS Office; SAP-Kenntnisse von Vorteil
- Sehr gute Deutschkenntnisse in Wort und Schrift, Französisch- oder Italienischkenntnisse von Vorteil
- Exakte, selbstständige und zuverlässige Arbeitsweise sowie belastbare, flexible und kommunikative Persönlichkeit mit ausgeprägter Kundenorientierung
Additional details
- Recording of customer contacts and maintenance of the CRM system General administrative activities
- Good PC user knowledge, especially in MS Office; SAP knowledge is an advantage
- Precise, independent and reliable working methods as well as a resilient, flexible and communicative personality with a strong customer orientation
- Year of age, attractive employment conditions Working hours: 5 weeks holidays
- Training: More than 600 internal training courses, support for external education and training, talent management with a wide range of development opportunities
Notes and original content
- Recording of customer contacts and maintenance of the CRM system
- General administrative activities
- Requirements
- Good PC user knowledge, especially in MS Office;
- SAP knowledge is an advantage
- Year of age, attractive employment conditions
- Working hours: 5 weeks holidays
- Sustainability:
- Communication:
Questions about this listing
What salary does JUMBO offer for this role?
JUMBO lists CHF 73'500 - 111'500 gross per year for this position in Dietlikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does JUMBO offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with JUMBO during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at JUMBO?
Use the "Apply now" button on this page — it links directly to JUMBO's original listing at jobs.coopjobs.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
