Personnel customer service — Coop Genossenschaft
- Location
- Dietikon
- Contract
- part-time
- Posted
- Yesterday
Role overview
Personnel:in customer service
Coop Cooperative — Dietikon, Zurich, Svizzera
- Personnel:in customer service
- Coop Cooperative — Dietikon, Zurich, Svizzera
- Customer support in the 2nd level: You are the competent point of contact for complex customer concerns and work on them independently, solution-oriented and efficiently.
- Focus on customer satisfaction: With a lot of empathy and addressee-oriented written and telephone communication, you ensure a consistently positive customer experience.
Main responsibilities
- Customer support in the 2nd level: You are the competent point of contact for complex customer concerns and work on them independently, solution-oriented and efficiently.
- Focus on customer satisfaction: With a lot of empathy and addressee-oriented written and telephone communication, you ensure a consistently positive customer experience.
- Analytical approach: You get to the bottom of the issue, make the necessary clarifications with the competent specialist bodies and develop the best possible solution.
- Interdisciplinary cooperation: You are in regular exchange with points of sale, purchasing, payment, online shop, other internal departments and our partner DialogWorld.
- Quality and process optimization: You ensure seamless case documentation in the systems and provide valuable impulses for the continuous improvement of our processes. Requirements
- Completed training in the retail or commercial sector, several years of professional experience is advantageous
- Resilient, flexible and communicative personality with high customer orientation as well as an exact and independent working method
- Very good knowledge of German in word and writing as well as good knowledge of French, English and Italian are advantageous
- Secure handling of MS Office, experience with customer service systems is a plus
- High sense of responsibility and pleasure in working together in a team What we offer
Additional details
- Quality and process optimization: You ensure seamless case documentation in the systems and provide valuable impulses for the continuous improvement of our processes.
- High sense of responsibility and pleasure in working together in a team
- Conditions of employment: Pension fund: 2/3 is paid by Coop, collective employment contract (GAV), 18 weeks paid maternity leave and 4 weeks paid paternity leave, loyalty bonuses, savings plan at the pension fund, home office, flexible and attractive scheme for early retirement pension from the completed 58. Age year, attractive employment conditions Working hours: 5 weeks holidays
- Training: More than 600 internal training courses, support for external education and training, talent management with a wide range of development opportunities
- Health: Update Fitness: Fr. 200.– Discount on annual subscription Your contact person
Notes and original content
- Requirements
- What we offer
- Conditions of employment: Pension fund: 2/3 is paid by Coop, collective employment contract (GAV), 18 weeks paid maternity leave and 4 weeks paid paternity leave, loyalty bonuses, savings plan at the pension fund, home office, flexible and attractive scheme for early retirement pension from the completed 58.
- Age year, attractive employment conditions
- Working hours: 5 weeks holidays
- Sustainability:
- Communication:
- Health: Update Fitness: Fr. 200.– Discount on annual subscription
- Your contact person
- Dominique Hotz
Questions about this listing
What salary does Coop Genossenschaft offer for this role?
Coop Genossenschaft lists CHF 73'500 - 111'500 gross per year for this position in Dietikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Coop Genossenschaft offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Coop Genossenschaft during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Coop Genossenschaft?
Use the "Apply now" button on this page — it links directly to Coop Genossenschaft's original listing at jobs.coopjobs.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
