Operations Implementation Analyst — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Purpose
Under moderate supervision, this role has responsibility for the administration of contracts with outside vendors in line with the functions management strategy.
Reviewing vendor performance including service levels and data analysis for trends and opportunities for improvements.
- Purpose
- Under moderate supervision, this role has responsibility for the administration of contracts with outside vendors in line with the functions management strategy.
- Role will have responsibilities in operations, data analysis/analytics and business analyst areas which include user stories development and testing. Key Responsibilities Operations Vendor Management
- Maintain effective vendor relationships and monitor performance against agreed KPIs and service levels.
- Gather, document, and validate business and user requirements for operational enhancements and new initiatives.
- Translate requirements into clear functional specifications, user stories, and test scenarios.
Main responsibilities
- Role will have responsibilities in operations, data analysis/analytics and business analyst areas which include user stories development and testing. Key Responsibilities Operations Vendor Management
- Maintain effective vendor relationships and monitor performance against agreed KPIs and service levels.
- Manage day-to-day operational matters and escalations for outsourced services such as roadside assistance, car replacement, and takaful surplus processes.
- Support contract administration activities including renewals, compliance monitoring, and service standard adherence.
- Resolve operational issues promptly through structured analysis and coordination with relevant stakeholders. Business Analysis Implementation
- Analyze operational data and performance trends to identify gaps, risks, and improvement opportunities.
- Gather, document, and validate business and user requirements for operational enhancements and new initiatives.
- Translate requirements into clear functional specifications, user stories, and test scenarios.
- Coordinate and manage User Acceptance Testing (UAT), ensuring solutions meet business and operational needs prior to deployment. Process Improvements Governance
- Support process improvement initiatives to enhance efficiency, control, cost management, and customer experience.
Key requirements
- Gather, document, and validate business and user requirements for operational enhancements and new initiatives.
- Translate requirements into clear functional specifications, user stories, and test scenarios.
- Experience working with outsourced service providers or vendor-managed environments is an advantage.
- Strong analytical skills with experience working with operational data and reports.
- Effective communication and stakeholder management skills.
Application process
- We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Company and context
- Supports the overall operations implementation function which includes execution of day-to-day operations in selected policy related processes and delivering change initiatives for the function or organization.
Additional details
- Role will have responsibilities in operations, data analysis/analytics and business analyst areas which include user stories development and testing. Key Responsibilities Operations Vendor Management
- Resolve operational issues promptly through structured analysis and coordination with relevant stakeholders. Business Analysis Implementation
- Coordinate and manage User Acceptance Testing (UAT), ensuring solutions meet business and operational needs prior to deployment. Process Improvements Governance
- Support surplus management operations, including system and process enhancements to improve effectiveness. Reporting Stakeholder Engagement
- Work closely with cross-functional teams including operations, customer service, claims, procurement, IT, and compliance to ensure smooth implementation of initiatives. Documentations Controls
- Maintain accurate documentation of requirements, processes, testing outcomes, and operational controls in accordance with team standards and governance requirements. Skills Competencies
- Lean / Lean Six Sigma qualification preferred).
- Let’s continue to grow together! Schedule: Full Time Recruiter name: Taren Kaur
Notes and original content
- Role will have responsibilities in operations, data analysis/analytics and business analyst areas which include user stories development and testing.
- Key Responsibilities
- Operations Vendor Management
- Resolve operational issues promptly through structured analysis and coordination with relevant stakeholders.
- Business Analysis Implementation
- Coordinate and manage User Acceptance Testing (UAT), ensuring solutions meet business and operational needs prior to deployment.
- Process Improvements Governance
- Support surplus management operations, including system and process enhancements to improve effectiveness.
- Reporting Stakeholder Engagement
- Work closely with cross-functional teams including operations, customer service, claims, procurement, IT, and compliance to ensure smooth implementation of initiatives.
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 85'500 - 150'000 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
