Mitarbeiterin / Mitarbeiter Telefonzentrale und Information — Kantonsspital Winterthur (KSW)

Full description

For the telephone control center and information department, which comprises around 12 employees, we are looking for a committed personality who strengthens our team immediately or by agreement. We connect external and internal callers with hospitalized patients, secretariats, office centres, departments and employees. We provide information about the hospital location and the areas in the telephone exchange and at the information point, opening and visiting times, the car park, existing appointments, emergency operations and much more.

Tasks

• Responsible for competent, forwarded receipt and forwarding of calls / requests in the telephone exchange as well as information
• Professional, friendly treatment, impeccable customer service
• General and administrative tasks

Profile

• Several years of professional experience telephone exchange / service area with direct customer contact
• Excellent knowledge of German in words and writing, at least one other foreign language (preferably English)
• Good MS Office skills, commercially savvy, responsible
• Diplomatic and patient nature, communicative, knowledge of medical vocabulary
• Motivated to work irregularly in early/medium or late service (between 05.45 and 22.00), as well as on weekends (no fixed days)
• Maintained appearance, exact working method, high service orientation

Benefits: KSW offers employees conditions that enable them to reconcile their professional goals and personal needs. Flexible, flexible working hours, home office as well as a generous maternity leave and employment levels adapted to different situations – all this is possible at KSW, as long as the company allows it. Every year, the KSW offers 40 interdisciplinary and 50 professional training courses. We also support you temporally and/or financially with external training.

• In extraordinary situations, e.g. B. prolonged illness, severe personal stress or difficult experiences in private life as well as in everyday work, various offers of conversation are available to you.
• The appreciative and friendly cooperation within the teams and across the departments characterizes the working atmosphere at KSW. As a sign of a strong team spirit, the “you” was introduced as a standard at KSW. In addition, the KSW supports annual team events financially and organizes a large staffing event for the whole house every four years. KSW employees benefit from very good social benefits. Thus, the pension fund solution with BVK is far above the legal minimum. Even in the event of illness or accident, KSW employees are very well covered.
• With discounts on fitness subscriptions, internal training opportunities and course offers, perks in pharmacies as well as at the most popular health insurance companies. You can benefit from a comprehensive offer for your health.
• Our daycare center La Luna with spacious opening hours is located next to the KSW. In addition, you can use the income-dependent, financial support from the KSW for the crib costs.
• In cooperation with cultural partners in and around Winterthur, we regularly offer discounts for concerts and theater performances. The borrowing of media in the in-house library is also free of charge for employees.
• Professional field: Administration / ICT / Process design and digitalization
• Area: Telephone exchange
• Pensum: 80 %

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