Manager Treaty Business Services NA — Swiss Re
- Location
- Zürich
- Contract
- full-time
- Posted
- Today
Role overview
Locations: Armonk, NY, US | Kansas City, MO, US
Do you have leadership experience in Underwriting Support Operations?
As Manager, Business Services Treaty North America, you set clear priorities, ensure consistent quality and timely delivery, and act as a key interface between Underwriting, Client Markets, Finance, Risk, and global Operations partners.
- Locations: Armonk, NY, US | Kansas City, MO, US
- Do you have leadership experience in Underwriting Support Operations?
- Key Responsibilities include :
- Lead, coach, and develop team leaders and team members, including goal setting, performance management, talent development, and succession planning
Main responsibilities
- Key Responsibilities include :
- Lead, coach, and develop team leaders and team members, including goal setting, performance management, talent development, and succession planning
- Set, monitor, and improve performance targets using defined KPIs and metrics covering quality, turnaround time, productivity, and operational risk.
- Act as the primary Business Services representative for Treaty stakeholders in North America, building strong, trusted, and collaborative partnerships.
- Ensure strong execution of core Treaty operational processes across the deal lifecycle, with a focus on quality, controls, and compliance.
- Drive standardization, simplification, and automation in line with RBO principles and the global Target Operating Model (TOM).
- Manage capacity planning and resource allocation across locations to ensure scalable and resilient service delivery. Service & Delivery Ownership
- Own the end-to-end delivery of the Treaty Business Services service catalogue for North America, covering submissions, renewals, and post-bind activities.
- Ensure consistent execution of global standards, processes, and roles across markets and lines of business.
Application process
- We may use AI-powered tools to support the review and evaluation of applications for this position.
- These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Keywords: Reference Code: 139348
- If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Company and context
- We are looking for a Business Services Manager to take on end-to-end accountability for the delivery, performance, and development of the Treaty Business Services organization supporting the North American markets.
- Proactively prepare the organization for peak renewal periods and changing market demands through effective demand and capacity planning.
- Establish a strong performance culture focused on accountability, transparency, and continuous improvement. Change, Transformation & Standardization
- Lead the regional implementation of strategic initiatives such as Underwriting task transfer, process harmonization, and operating model evolution.
- Partner with global peers and Centers of Expertise to align ways of working and embed best practices across Treaty Business Services.
- Identify and drive opportunities for digitization, automation, and simplification to improve efficiency and reduce operational risk.
- Support the pilot, rollout, and stabilization of new services and delivery models within North America. Operational Risk & Governance
- Ensure a strong operational risk and control environment across all Treaty Business Services processes.
- Maintain audit-ready operations, addressing findings and embedding sustainable remediation actions.
- Ensure compliance with internal policies, underwriting standards, and relevant regulatory requirements. About the Team
Additional details
- Manage capacity planning and resource allocation across locations to ensure scalable and resilient service delivery. Service & Delivery Ownership
- Establish a strong performance culture focused on accountability, transparency, and continuous improvement. Change, Transformation & Standardization
- Support the pilot, rollout, and stabilization of new services and delivery models within North America. Operational Risk & Governance
- Ensure compliance with internal policies, underwriting standards, and relevant regulatory requirements.
- We work closely with colleagues across regions and global Centers of Expertise to deliver scalable, compliant, and standardized business services.
- You take ownership, bring structure to complex environments, and constructively challenge the status quo. Additional requirements include :
- This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Reference Code: 139348
Notes and original content
- Armonk, NY, US |
- Kansas City, MO, US
- About the Role
- Manage capacity planning and resource allocation across locations to ensure scalable and resilient service delivery.
- Service & Delivery Ownership
- Establish a strong performance culture focused on accountability, transparency, and continuous improvement.
- Change, Transformation & Standardization
- Support the pilot, rollout, and stabilization of new services and delivery models within North America.
- Operational Risk & Governance
- About the Team
Questions about this listing
What salary does Swiss Re offer for this role?
Swiss Re lists CHF 101'500 - 154'000 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swiss Re offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swiss Re during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swiss Re?
Use the "Apply now" button on this page — it links directly to Swiss Re's original listing at swissre.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
