Boutique Manager — IWC
- Location
- Zurich
- Contract
- full-time
- Posted
- 15 days ago
Role overview
Reference code: JR133132 We are makers.
Thinkers.
Strategists.
- Reference code: JR133132 We are makers.
- Thinkers.
- Your tasks and responsibilities: Business development and operational operations Sales and KPI: Consistent achievement of sales targets and relevant KPIs Analysis and measures: Analysis of performance, identification of business needs and their translation into individual measures and objectives.
- Collaboration: Building and maintaining close, trusting and strong cooperation with the team, the boutique director and internal and external stakeholders.
Main responsibilities
- Your tasks and responsibilities: Business development and operational operations Sales and KPI: Consistent achievement of sales targets and relevant KPIs Analysis and measures: Analysis of performance, identification of business needs and their translation into individual measures and objectives.
- Collaboration: Building and maintaining close, trusting and strong cooperation with the team, the boutique director and internal and external stakeholders.
- Visual Merchandising: Ensuring the correct implementation of Visual Merchandising Standards.
- Compliance: Ensuring that all processes comply with company guidelines Customer experience and development role model function: Active role within and outside the boutique through personal customer support and ensuring a first-class, customized customer experience.
- Customer relationships: Guidance of the team for excellent and professional customer support with the aim of building long-term and strong relationships, increasing customer satisfaction and strengthening loyalty.
- Network & Events: Establishment of brand and boutique presence in the local market, initiation of events through continuous networking and gaining market share through targeted community work.
- CRM mentality: Motivate the team to internalize a CRM mentality and use CRM tools and analytics to optimize the customer experience and increase sales.
- Team development.
- Leadership: Leadership of the 9-member team as a role model through lived passion for IWC as well as profound knowledge of our products, sales technology, our mission and our values.
- Training: Conduct coaching, in-store training and daily briefings.
Additional details
- A consistently lived customer orientation in all business areas.
Notes and original content
- requirements.
Questions about this listing
What salary does IWC offer for this role?
IWC lists CHF 117'000 - 180'000 gross per year for this position in Zurich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does IWC offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with IWC during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at IWC?
Use the "Apply now" button on this page — it links directly to IWC's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
