Major Incident und Reliability Manager (alle) — Migros Bank

Full description

We are looking for you as a customer-oriented incident and reliability manager with a passion for IT service management, which is visionary, performance-ready and team-oriented. You are responsible for the e2e solution of incident and ensure stable 24/7 operation for customers and colleagues. The role includes shaping forward-looking service practices in a motivated team.

Mansioni

• e2e control of all business and IT teams and measures to resolve incidents and ensure stable 24/7 IT operations by quickly restoring critical services
• ensuring adequate communication and governance structure at Incidents to ensure rapid recovery of operations and minimize the impact for customers
• ensuring compliance and continuous improvement of IT operating and change standards, governance mechanisms and documentation policies throughout the company
• design and management of the company

Coordination of, as well as participation in IT service management practices that prevent possible incidents (reliability management) - Support of senior management presentations, audits and other forms of communication.

Regulatory audits and participation in bank-wide resilience initiatives related to IT service management relevant topics

Requisiti

• >7 years: IT Service Management, Operationsmanagement in Financial Services
• Completed studies (Uni/ETH, FH, HF): Informatik / BWL / Ingeneering
• Strong analytical and problem solving capabilities that enable you to act confidently, transparently and purposefully even in critical situations
• experience in the development, management and operational exercise of IT Service Management according to industry standard (e.g.

ITIL) and management of interdisciplinary teams

• Well-founded technical and operational expertise in the banking sector, especially of used IT systems and architecture, application platforms and security and software standards
• Excellent communication competence and the ability to develop, structure and convey complex technical information for management including C-level
• Knowledge in management and management (project)
• German (negotiation-proof)
• English (flowing)

Cosa offriamo

• Childcare: up to CHF 300 per month and child to external childcare
• Occupational pension: Very attractive pension fund with above average employer contribution
• Cadre advantages: One week of holidays per year more for cadre members
• Du culture: Lived team spirit with transparent communication
• Migros Bank: Accounts, mortgages and financial services with preferential conditions
• Employee offers: Annual generous Well-LES balance

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