M365 Service Engineer mit Requirements Engineering und Consulting — Kantonale Verwaltung Zürich

Full description

Canton of Zurich Financial Directorate Office for Computer Science M365 Service Engineer with Requirements Engineering and Consulting 80 - 100% The Office for Computer Science (AFI) is the computer science competence center of the Canton of Zurich. It provides comprehensive services in the area of central computer infrastructure and canton-wide applications for directorates, authorities, the administration of justice and independent institutions. In charge of implementing the new Information and Communication Technology (ICT) strategy, the Office for Informatics accompanies and supports the Canton of Zurich in the digital world. Microsoft 365 is one of the central working platforms in the Canton of Zurich. Around 30 administrative units and the schools of secondary school II work with it every day. We are expanding our internal know-how in the service M365 in a targeted manner and are looking for an experienced engineering personality who combines technical skills with consulting and workshop expertise. You will work in the team collaboration, operate and develop our M365 service components and at the same time be the internal contact and sparring person with our external suppliers. In addition, you will support our partners in the educational environment, where you will take up the requirements of the schools and transform them into viable solutions. Your tasks

• Engineering and operation of M365 service components such as Teams, SharePoint Online, OneDrive and Viva Engage
• Processing of issues at ticket level as well as cooperation in incident, problem and change management according to ITIL, including 2nd and 3rd level support
• Inclusion of client requirements and conversion into solution proposals and decision bases
• Advising specialists and practitioners as well as conducting workshops, presentations and training courses
• Change and stakeholder management in your subject area: You coordinate with the relevant stakeholders and promote the acceptance of new solutions
• Internal contact and sparring person for our external suppliers, professional management and quality assurance of the assigned work packages
• Supportive deployment in the educational environment: accept requirements of the schools Sek II, carry out introductory workshops and advise the schools on storage structures, metadata and authorizations
• Participation in service catalogue, operating model and technical documentation
• Technical subproject management This is what you bring with you
• Completed training in computer science (HF, FH, Bachelor or equivalent)
• At least 5 years of experience in Microsoft 365 at Junior+ Level
• In-depth knowledge of SharePoint Online (site design, libraries, permissions, metadata) and Microsoft Teams (advantageous Microsoft Education version)
• Microsoft certification in the M365 environment and ITIL 4 Foundation
• Experience in data migrations as well as 2nd and 3rd level support, ITIL skills
• Knowledge of Entra ID, authorization control and group logic, basic understanding of M365 governance and compliance
• Proven consulting and workshop competence: You take requirements, moderate and explain complex topics in an understandable way
• Experience in change and stakeholder management in the IT environment
• Strength of communication, empathy and joy in contact with specialists, managers and schools
• Self-employed, structured, efficient and service-oriented working practices
• German negotiation confident (C1), English flowing (B2)
• Advantage:
• Public sector or educational experience
• Knowledge in automation and in the environment of M365 Copilot
• Broad range of applications and a state-of-the-art IT system landscape
• This interesting task offers you a high degree of independence and personal responsibility in a motivated team
• Your work-life balance is important to us, so we support you with home office opportunities and flexible working hours
• The Canton of Zurich is a solid, fair and reliable employer, with a modern working environment in the heart of Zurich Do you feel addressed? We look forward to your application. Please use the online tool so that we can process your documents. Matthias Meier (Head of Collaboration) is happy to answer your questions on tel. no.: +41 43 259 18 18. Maybe your new environment? www.zh.ch/afi

Pensum: 80-100 %