Leiter/in ICT Support Onsite — Kantonsspital Aarau (KSA)

Role overview

Tasks

For the further development of our ICT Onsite Support Team, we are looking for a committed and experienced leader. Together with your team, you ensure professional, customer-oriented on-site support for our users and contribute significantly to the continuous development of the service quality and the perception of ICT in the hospital.

• Personnel, professional and organizational leadership of the Onsite Support team

• Ensuring professional, customer- and service-oriented on-site support for the clinical and administrative areas of Kantonsspital Aarau AG

• Coordination and prioritization of the onsite support team as well as ensuring needs-based resource planning

• Ensuring high quality in incident, request and escalation management within the area of responsibility

• Experience in the application of service management tools as well as in the data-based control and continuous development of support processes using KPIs

• Close cooperation with the ICT Service Desk and the infrastructure, application management, medical technology and other ICT specialist areas for efficient handling of complex faults and service requests

• Promotion and further development of knowledge management and ensuring up-to-date and high-quality support documentation

• Participation in ICT projects and ensuring the operational implementation of new solutions and services

Requirements

• Several years of management experience as well as pleasure in the management and further development of employees