IT Support Engineer (FAP-BC-IQS-2026-229-GRAE) — CERN
- Location
- Genève
- Contract
- full-time
- Posted
- 3 days ago
Role overview
Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. of CERN
Discover a world where the impossible is made possible!
- Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. of CERN
- Discover a world where the impossible is made possible!
- Your responsibilities: User Support & Service Delivery
- Experience in one or more of the following areas would be considered an advantage:
- Windows and Mac workstation administration and troubleshooting.
Main responsibilities
- Your responsibilities: User Support & Service Delivery
Key requirements
- Experience in one or more of the following areas would be considered an advantage:
- Windows and Mac workstation administration and troubleshooting.
- Hardware deployment, inventory management, or asset management.
- IT support, help desk, service desk, or technical user support.
- Experience with ServiceNow.
- Technical documentation and knowledge management.
- IT service management practices and ticketing systems. Skills:
- Interest in IT support, technology, and helping users.
- Basic understanding of computer systems, hardware, networking, and cybersecurity.
- Strong problem-solving and communication skills.
- Ability to work collaboratively in a team environment.
- Organised, reliable, and eager to learn.
Application process
- You will play a key role in providing second-line support for business applications, coordinating hardware support activities, assisting users, and helping improve service processes through automation and documentation.
- This position offers a unique opportunity to work in a diverse IT environment, collaborate with experts across multiple domains, and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement.
- Provide second-line support for Business Computing applications, investigating and resolving user issues.
- Deliver technical assistance and guidance to users of Business Computing services and applications.
- Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests. Hardware & Asset Management
- Provide hardware-related support to designated users and coordinate equipment interventions, office moves, and replacements.
- Manage computer equipment inventory, stock levels, asset tracking, and associated administrative processes. Documentation & Knowledge Management
- Create, maintain, and enhance technical documentation, software installation guides, knowledge base articles, and operational procedures for the team and Service Desk.
Company and context
- Work during nights, Sundays and official holidays, when required by the needs of the Organization. Job reference: FAP-BC-IQS-2026-229-GRAE Field of work: Information Technologies Benchmark job: 301130 Computing Technical Engineer Global Benefits
- A monthly net stipend of either 5266 or 5793 Swiss Francs per month depending on your degree.
- 30 days of paid leave per year plus 2 weeks annual closure.
- Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
- Family, child and infant monthly allowances depending on your individual circumstances.
- A relocation package (installation grant and travel expenses) depending on your individual circumstances.
- Possibility to extend your contract up to 36 months.
- On-the-job and formal training including language classes.
- At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology.
- Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields.
Additional details
- Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. Your responsibilities: User Support & Service Delivery
- Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests. Hardware & Asset Management
- Manage computer equipment inventory, stock levels, asset tracking, and associated administrative processes. Documentation & Knowledge Management
- IT service management practices and ticketing systems.
- Spoken and written English, with a commitment to learn French. Eligibility criteria:
- Contract duration: 24 months, with a possible extension up to 36 months maximum. Working hours: 40 hours per week Job flexibility: Fully Onsite Target start date: 01-January-2027 This position involves: A valid driving licence.
- Work during nights, Sundays and official holidays, when required by the needs of the Organization. Job reference: FAP-BC-IQS-2026-229-GRAE Field of work: Information Technologies Benchmark job: 301130 Computing Technical Engineer
Notes and original content
- Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation.
- Your responsibilities:
- User Support & Service Delivery
- Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests.
- Hardware & Asset Management
- Manage computer equipment inventory, stock levels, asset tracking, and associated administrative processes.
- Documentation & Knowledge Management
- Your profile:
- Spoken and written English, with a commitment to learn French.
- Eligibility criteria:
Questions about this listing
What salary does CERN offer for this role?
CERN lists CHF 71'000 - 107'500 gross per year for this position in Genève. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does CERN offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with CERN during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at CERN?
Use the "Apply now" button on this page — it links directly to CERN's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
