IT Service Manager with Project Management — Swiss Re
- Location
- Bratislava, SK
- Contract
- full-time
- Posted
- 13 days ago
Role overview
At Swiss Re, technology and service excellence enable our business to operate efficiently and deliver value globally.
We are looking for a proactive and customer-focused IT Service Manager with Project Management to drive service quality, operational excellence, and continuous improvement across our Group Functions technology landscape.
- At Swiss Re, technology and service excellence enable our business to operate efficiently and deliver value globally.
- We are looking for a proactive and customer-focused IT Service Manager with Project Management to drive service quality, operational excellence, and continuous improvement across our Group Functions technology landscape.
- This role combines IT Service Management with Project Management responsibilities .
- You will act as a key connector between business stakeholders, IT teams, and external service providers, ensuring high-quality service delivery while also leading service improvement initiatives and projects of varying complexity and scale.
Main responsibilities
- This role combines IT Service Management with Project Management responsibilities .
- You will act as a key connector between business stakeholders, IT teams, and external service providers, ensuring high-quality service delivery while also leading service improvement initiatives and projects of varying complexity and scale.
- Success in this role requires strong stakeholder management, structured problem-solving, and the ability to coordinate diverse teams to deliver sustainable outcomes.
- the requirements, scope, complexity and responsibilities of the role,
- the applicant’s own profile including education/qualifications, expertise, specialisation, skills and experience.
- In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements.
- Further you will enjoy a variety of global and location specific benefits.
- Eligibility may vary depending on the terms of Swiss Re policies and your employment contract. LI-Hybrid About Swiss Re
- Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient.
- We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
Application process
- If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
- You will have the opportunity to influence service performance across the organization while driving projects thatimprove our application landscape, processes, customer experience, and operational efficiency. What You'll Do Drive Service Quality Excellence
- Ensure adherence to Incident and Problem Management and related IT Service Management processes across supported services.
- Monitor service quality and operational performance, proactively addres high-priority issues, recurring service challenges and overdue incidents.
- Facilitate effective resolution of service issues, with a strong focus on customer experience and sustainable outcomes.
- Analyze and communicate service performance trends, supporting data-driven decision making and continous improvement initatives.
- Promote consistent service governance and operational excellence. Manage Service Performance
- We may use AI-powered tools to support the review and evaluation of applications for this position.
Company and context
- Monitor and evaluate service performance at organizational and squad level against agreed KPIs and SLAs, identifying continous improvement opportunities.
- Support regular service reviews and performance reporting with vendors and stakeholders.
- Identify service gaps and coordinate corrective actions with relevant stakeholders and service providers.
- Build productive relationships with internal and external IT service providers and act as a key coordination point between delivery teams and service providers.
- Manage Projects & Lead Service Improvements
- Lead and coordinate small to medium-sized projects and service improvement initiatives from planning through execution and implementation.
- Manage larger projects and coordinate stakeholders across multiple teams.
- Drive implementation of process and governance changes and operational excellence initatives across the organization.
- Support service change adoption and transition of project deliverables into operational support.
- Identify opportunities for automation, process optimization, and service enhancement to improve customer experience and operational efficiency. What You Bring Required Qualifications
Additional details
- You will have the opportunity to influence service performance across the organization while driving projects thatimprove our application landscape, processes, customer experience, and operational efficiency. Drive Service Quality Excellence
- Promote consistent service governance and operational excellence. Manage Service Performance
- Identify opportunities for automation, process optimization, and service enhancement to improve customer experience and operational efficiency.
- Ability to work independently, prioritize effectively, and drive tasks to completion.
- For Slovakia the base salary range for this position is between EUR 2,200 and EUR 3,700 per month (for a full-time role). The specific salary offered considers:
- Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
- To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying. Reference Code: 138681
Notes and original content
- About the Role
- You will have the opportunity to influence service performance across the organization while driving projects thatimprove our application landscape, processes, customer experience, and operational efficiency.
- What You'll Do
- Drive Service Quality Excellence
- Promote consistent service governance and operational excellence.
- Manage Service Performance
- What You Bring
- Nice to Have
- For Slovakia the base salary range for this position is between EUR 2,200 and EUR 3,700 per month (for a full-time role).
- The specific salary offered considers:
Questions about this listing
What salary does Swiss Re offer for this role?
Swiss Re lists CHF 121'500 - 206'500 gross per year for this position in Bratislava, SK. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swiss Re offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swiss Re during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swiss Re?
Use the "Apply now" button on this page — it links directly to Swiss Re's original listing at swissre.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
