International Customer Service Specialist (m/w/d) — Sonova

Full description

Advanced Bionics | Stäfa, Switzerland | Hybrid

At Advanced Bionics, we work every day to empower people with innovative hearing solutions. To strengthen our Commercial Operations team, we are looking for a customer-oriented and organized personality who takes responsibility in an international environment and makes a significant contribution to our customer and sales processes.

Their tasks • Responsibility for Customer Service and Order and Warranty Processing for Switzerland (B2B)

• Processing of orders, offers and warranty cases for internal and external distributors and group companies in SAP
• Maintenance and updating of customer, warranty and CRM relevant information for Europe and MENA
• Support local customer support teams in order-to-cash processes in SAP and other ERP systems
• Participation in the optimization and further development of processes, including documentation, test procedures and process adjustments

Your profile

• At least 3 years of professional experience in customer service, sales support, order management or a similar function
• Understanding commercial relationships and business indicators

• Experience with ERP systems, ideally SAP • Commercial education or studies in business administration, business administration or similar

• Structured and careful working method and high service orientation
• Ability to set priorities and address multiple topics in parallel
• Very good knowledge of German (native or comparable) as well as good knowledge of English in words and writing

Our offer

You will find a new challenge with us with exciting tasks and much more: an open corporate culture, flat hierarchies, promotion of education and training, the opportunity to take on personal responsibility, an attractive selection of cuisine, sports and culture offers, contemporary employment conditions and flexible working time models in many functions.

• A versatile position with a broad area of responsibility and real visibility in the company
• The opportunity to make a direct contribution to corporate success in an international medical device company #LI-NB1

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