ICT Support Specialist 100% — Lindt & Sprüngli

Full description

About us

We enchant the world with chocolate! Lindt & Sprüngli (Switzerland) AG is a subsidiary of the global Lindt & Sprüngli Group with headquarters and production facilities in Kilchberg on Lake Zurich. In Altendorf we operate our own logistics centre, while the Lindt Cocoa Center in Olten produces cocoa mass for our own use as well as for other European production facilities. Throughout Switzerland, we proudly operate 15 Lindt shops, including iconic locations such as the Jungfraujoch and the Swiss Transport House in Lucerne. More than 1000 employees from more than 50 nations contribute to our success.

What you do with us

• Providing high-quality 1st-level support for incidents and service requests in Switzerland, Sweden, Singapore, Hong Kong and Dubai for hardware, modern workplace, systems, business applications and audiovisual solutions
• Ensuring professional VIP support for critical user groups
• Processing incidents and service requests according to defined ITSM processes using ServiceNow
• Implementation of user administration, granting of access authorizations as well as user training and maintenance of knowledge articles in German and English
• Operation and maintenance of multimedia and conference room infrastructure (ClickShare, beamer, conferencing systems)
• Management of IT hardware assets as well as coordination and cooperation with external service providers and partners
• Support in the planning, prioritization and distribution of the daily workload in the service desk as well as cooperation in projects, process optimizations and the further development of IT service standards

When you fit in with us

• Completed training as a computer scientist EFZ or a comparable training in the ICT environment
• Practical experience in the operation and support of Microsoft Windows and Microsoft 365 (Office, Teams and SharePoint)
• Very good knowledge of German and English in word and writing
• Strong customer, service and solution orientation as well as enjoyment of direct contact with users
• Independent and structured working methods as well as enjoying taking on responsibility
• Communicative, team-oriented and resilient personality with a high service orientation
• ITIL Foundation (v3 or v4) and Microsoft 365 certification are beneficial

We are all unique!

We recruit free from prejudice and consider skills and qualifications unaffected by personal characteristics such as gender, age, sexual orientation, origin, religion, marital status, impairments, etc.

Health Health is important to us. With a sports bonus, ergonomics advice, healthy nutrition and other health initiatives, we support you to stay fit.

Development Learning is written BIG with us. For personal and professional development, various exciting possibilities are available to you.

Mobility We support you with a monthly mobility bonus and e-bikes on site. You can also benefit from the REKA-Card.

Family-friendly environment - properly insured Our social insurance, as well as maternity leave, goes far beyond the mandatory - for your own protection and for your loved ones.

Flexibility Depending on the function, flexible working hours, home office and part-time work are possible. We also offer you the option to increase the holiday days.

Advantage Numerous perks such as a top staff restaurant, discounts in the Lindt shops or great leisure offers are at your disposal.