ICT Service Desk Specialist (m/w/d) 100 % — Universitätsklinik Balgrist
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Full description
Balgrist University Hospital is one of the leading orthopaedic university clinics in Europe. With around 2,000 employees and a high degree of digitalization, our ICT supports medical care, research and administration every day. To enable our employees to work reliably at all times, the ICT Service Desk is the central point of contact for all ICT services.In order to strengthen our team, we are looking for a committed personality as Tasks: As a member of our service desk team, you are the central point of contact for our employees and together with the ICT specialist teams ensure smooth ICT operation. In particular, its tasks include: • First point of contact for all ICT concerns of our employees • Analysis, prioritization and handling of incidents, service requests and user requests • First-level support for: workplace and infrastructure services, medical information systems, administrative business applications, research and analytics platforms • Coordination of ticket processing with the various ICT specialist areas and external partners • Implementation of standardized identity and access management processes (entrances, mutations, exits and permissions) • Advising users in dealing with our ICT services • Maintaining the knowledge base and participating in the continuous improvement of our service processes • Participation in ICT projects, rollouts and the introduction of new ICT services Requirements • Completed computer science training EFZ or comparable training • Several years of professional experience in ICT Service Desk or ICT Support • Broad technical understanding of modern workplace and Microsoft environments • Experience with IT service management (ITIL) and ticketing systems is an advantage • Joy in dealing with people as well as a pronounced customer and service orientation • Analytical, structured and solution-oriented working method • Very good knowledge of German and good knowledge of English • Healthcare experience is beneficial, but not a requirement We offer: • A varied activity with insight into all ICT areas of a modern university hospital • Working in one of the most digitally advanced clinics in Switzerland • Close cooperation with specialists from the fields of infrastructure, medical systems, administrative systems and research • Modern ICT landscape with diverse technologies and exciting digitalization projects • Contemporary employment conditions and above-average promotion of further education and training • 50 % discount on the ZVV bonus pass or annual contribution to a general subscription • Gifted free day for birthday • 20% discount in Balgrist Apotheke AG • Place of work in an attractive location in Zurich with very good connections to public transport Further advantages are just one click away: Attractive offers for our employees
Job details
- Company: Universitätsklinik Balgrist
- Position: ICT Service Desk Specialist (m/w/d) 100 %
- Location: Zürich, Zürich
- Salary: CHF 91'500 - 128'000 (source unverified)
- Sector: Sanità / Ospedali
- Posted on: 2026-08-03
- Expired on: 2026-08-26
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