ICT & E-Business Supporter*in — Ex Libris

Full description

Immerse yourself in the world of Ex Libris – the largest Swiss media online shop! As an ICT & E-Business Supporter (100%) you are the central point of contact for Microsoft Office topics, webshop, e-books, ERP and logistics. Support our teams, solve technical challenges. Look forward to top infrastructure and flat hierarchy.

Mansioni

• First-level support software and hardware for employee workplaces and logistics equipment
• Analysis, forwarding and control of support cases to external partners
• Coordination and troubleshooting for web applications, ERP and Office applications
• Technical second-level support for digital products from the online shop (e-books)
• Creating documentation such as process descriptions, work instructions
• Maintenance of user management ERP and environment systems

Requirements

• 5 years of experience in IT support: professional experience in a commercial or production company
• Completed vocational apprenticeship (EFZ): basic computer science training (e.g. mediamatist or computer scientist), possible further education and deepening of web technologies
• German (fluent) English (good knowledge): German is a mandatory criterion, which is why applications in foreign languages are not viewed.
• Basic computer science training (e.g. mediamatist or computer scientist)
• Good analytical skills and conceptual approach
• Customer, service, target and performance-oriented
• Team capable, resilient, enthusiastic and communicative personality with initiative and responsibility
• Confluence, Jira and Zendesk Knowledge

Cosa of friamo

• Modern infrastructure: An inviting office world, a modern IT infrastructure and a sunny roof terrace with a view over the Limmat Valley.
• Occupational pension provision: Our pension fund is one of the best in Switzerland. We pay two thirds of the contributions.
• Social benefits: Attractive employment conditions with very good social benefits.
• Cumulus Points: Multiple Cumulus Points in all Migros stores and specialty markets.
• Migros Bank: For personal and investment accounts: free account management, preferential interest rates and discounted mortgages.
• Employee offers: A monthly credit to your gift card, a free club membership and other offers.
• Holidays: At least 5 weeks of holidays per calendar year.
• Flat hierarchies: Fast decision paths and flat hierarchies characterize us.
• Personal responsibility & freedom: A dynamic environment with a lot of personal responsibility and the opportunity to realize and implement your own ideas.
• Maternity leave / paternity leave: We offer 18 weeks of maternity leave and 3 weeks of paternity leave.
• Mobility: cost sharing for employees using public transport.

Contatto

Application & Contact Dilara Gerritsen HR generalist ## Recruitment process Pre-selection of applications We continuously review applications received, create a pre-selection and release them to the manager for viewing. The decision to advance or withdraw from the recruitment process will be communicated by telephone or email. Duration until feedback: Up to three weeks of discussion with HR & specialist department The discussion is conducted virtually or on site with the responsible person from HR and/or the specialist department. It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team. Duration to feedback: Up to three weeks Get to know team Whether someone fits into the team is an important factor for employees and employers when deciding for or against employment. In a casual framework, we therefore give the opportunity for everyone to get to know each other. Closing discussion before contract issuance Before the contract issuance, we conduct a final discussion in order to clarify open questions of both sides and to regulate contractual details. If all points are clarified, the written offer follows. Duration until feedback: Up to one week offer & contract issuance After our oral job offer, the most important contract points are verified again. After agreement, the contract is commissioned and sent by post. Duration until feedback: Up to three weeks ## Note for personnel service providers For this position we only consider direct applications.

Grado di occupazione: 100 %