Gruppenleiter:in Support & Workplace — SRG SSR

Full description

SRF stands for independent journalism, relevant stories and diverse entertainment. As part of SRG, we actively shape the media landscape in Switzerland on different channels and platforms, close to the people and on the pulse of the times. In order to be able to implement a diverse programme every day, we need people who make a difference together and technologies we can rely on.

In the area of operations, we shape the technological and organizational prerequisites for reliable and future-oriented production at SRF. The People Pool ensures that the right skills are used at the right time in the right place and are further developed in a targeted manner.

This is your contribution.

In the People Pool department, you are involved in the competence area Software Development & IT DE-CH in the competence group Support & Workplace 2 for the following topics:

• You lead the employees of your competence pool and accompany them in their professional and personal development. In doing so, they ensure their sustainable operational capability and availability in the Shared Leadership Model.
• They implement the defined roles, quality and competence standards in their own competence pool, identify development needs and derive suitable development and further training measures together with the employees.
• You translate strategic and organizational requirements into the day-to-day management of your competence pool and actively accompany employees in the event of changes
• You are responsible for recruitment, onboarding, talent development and the personnel support of the employees of your competence pool in cooperation with HR
• They work closely with guided tours, product owners, dispatchers and the other competence group leaders and ensure a clear coordination between personnel, professional and operational requirements.
• They ensure targeted operational support for product teams in the event of specific operational requirements or load peaks and create transparency about available competencies and capacities.

They inspire us.

• You have experience in personnel management and enjoy developing employees
• They provide orientation, promote personal responsibility and development, maintain an open feedback culture and accompany employees even in change situations.
• They communicate clearly and appreciatively, bring different perspectives together
• They think holistically and forward-looking and understand how to meaningfully connect the needs of different parties
• Knowledge and professional experience in the field of IT support, workplace services or service management are advantageous, ideally with experience in incident and problem management, change management and monitoring as well as in the interaction between users: inside, technical teams and external service providers.
• Excellent knowledge of German and very good knowledge of English are prerequisites

So we inspire you.

• Design leeway with effect: You take on a central leadership role in an exciting transformation environment and actively shape how competencies, cooperation and leadership in the area of software development & IT are further developed
• Collaboration that connects: You work in a product-oriented, agile environment closely with guided tours, product owners and interdisciplinary teams. Different perspectives and competencies take you forward together
• A working environment with prospects: You benefit from attractive employment conditions, flexible working models with a home office and diverse opportunities for professional and personal development

Please submit your application documents (motivation letter and CV) via the “Apply now” button. The application period ends on 30 November 2026.

Our promise

What does it take to reach the people in Switzerland with high-quality formats? Expertise, enthusiasm and an inspiring and stimulating environment in which everyone can contribute and develop. For the best to get the best out of themselves, they need an inspiring home: Welcome to the world of SRG!

• Making media: Quality journalism is our core business and our passion. We are editorially free, promote creativity and offer a lot of design space for new and high-quality products.
• Shaping digitalization: Quality journalism is also digital for us. That’s why we explore new possibilities and experiment with new forms and formats: digital, interactive and cross-medial. We design on the pulse of time and on the nerve of the audience.
• Being human: We meet each other collegially, work independently and shape our working atmosphere individually. Our success is based on the personal strengths as well as on the professional qualities of all employees.
• Creating meaning: We reach and move the whole of Switzerland with our programs. In doing so, we act respectfully and independently; in this way we promote opinion formation and strengthen diversity. We are proud of our work and our contribution to Switzerland.

Requirements

• Sie verfügen über Erfahrung in der personellen Führung und haben Freude daran, Mitarbeitende weiterzuentwickeln

• Sie geben Orientierung, fördern Eigenverantwortung und Entwicklung, pflegen eine offene Feedbackkultur und begleiten Mitarbeitende auch in Veränderungssituationen

• Sie kommunizieren klar und wertschätzend, bringen unterschiedliche Perspektiven zusammen

• Sie denken ganzheitlich und vorausschauend und verstehen es, die Bedürfnisse von unterschiedlichen Parteien sinnvoll miteinander zu verbinden

• Kenntnisse und Berufserfahrung im Umfeld von IT Support, Workplace Services oder Service Management sind von Vorteil, idealerweise mit Erfahrung in Incident- und Problem-Management, Change-Management und Monitoring sowie im Zusammenspiel zwischen Anwender:innen, technischen Teams und externen Dienstleistern

• Hervorragende Deutschkenntnisse sowie sehr gute Englischkenntnisse sind Voraussetzung

Questions about this listing