Global Patient Care Country Expert (Japanese/Korean Speaker) - APAC — Roche
- Location
- Root
- Contract
- full-time
- Posted
- Yesterday
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
Company and context
- Our Global Customer Care organization acts as the front line of this mission, ensuring that users of Roche Products and Digital Solutions receive world-class technical and medical assistance when they need it most.
- We are seeking a empathetic, driven, and highly skilled Patient Care Country Expert .
- In this multifaceted role, you will be a local anchor and operational champion, bridging the gap between global standards and country-specific needs.
- You will deliver exemplary customer care, guide and mentor fellow advisors, and support team leadership to maintain operational excellence and high customer satisfaction. The Role: What You Will Do
- Country-Specific Expertise & Operational Leadership
- Local Subject Matter Expert: Act as the primary point of contact for country-specific queries, escalating complex requests to leadership when required.
- Localization & Process Ownership: Adapt global customer care processes to local markets by staying current with local regulations and legal frameworks, proactively proposing workflow enhancements.
- KPI Monitoring & Knowledge Management: Monitor and analyze regional performance KPIs to ensure country procedures are followed, while maintaining and updating local knowledge-base documentation.
- Leader Deputy & Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People & Culture (P&C), task distribution, and administrative management (e.g., leave requests).
- Step up as deputy during leader absences.
Additional details
- Join Roche, where every voice matters.
- You will deliver exemplary customer care, guide and mentor fellow advisors, and support team leadership to maintain operational excellence and high customer satisfaction. The Role: What You Will Do
- Innovation & Best Practices: Lead efforts to document team best practices, develop training modules, and analyze service review data to drive continuous operational improvement.
- You combine strong analytical capabilities with an agile mindset, adapting easily to shifting business priorities. Experience & Requirements
Notes and original content
- The Position
- You will deliver exemplary customer care, guide and mentor fellow advisors, and support team leadership to maintain operational excellence and high customer satisfaction.
- The Role: What You Will Do
- Who You Are
- You combine strong analytical capabilities with an agile mindset, adapting easily to shifting business priorities.
- Experience & Requirements
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 62'000 - 94'000 gross per year for this position in Root. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Lucerne?
EU/EFTA residents living in the border zone of the country adjoining Canton Lucerne can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Lucerne's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
