FSQR Customer Value Systems & Compliance Manager — Barry Callebaut
- Location
- Zurich
- Contract
- full-time
- Posted
- 2 days ago
Role overview
The Global Customer Quality Systems & Compliance Manager is responsible for leading customer-focused quality systems and compliance programs globally, ensuring alignment with internal quality standards, regulatory requirements, and customer expectations.
- The Global Customer Quality Systems & Compliance Manager is responsible for leading customer-focused quality systems and compliance programs globally, ensuring alignment with internal quality standards, regulatory requirements, and customer expectations.
- Key Responsibilities Include
- Own and maintain customer-facing quality systems and ensure alignment with the global QMS framework.
Main responsibilities
- Key Responsibilities Include
- Own and maintain customer-facing quality systems and ensure alignment with the global QMS framework.
- Harmonize customer quality requirements across regions, products, and categories.
- Lead customer compliance programs, including audits, assessments, certifications, approvals, and corrective action management.
- Monitor customer-specific requirements and ensure timely resolution of compliance gaps.
- Define, track, and report customer quality KPIs, identifying trends, risks, and improvement opportunities.
- Drive continuous improvement initiatives to reduce complaints, improve audit performance, and strengthen compliance.
- Act as a key quality contact for customers and support the resolution of complaints, incidents, and escalations.
- Collaborate with cross-functional teams across Operations, R&D, Regulatory, Supply Chain, and Quality to ensure effective issue resolution.
- Establish governance and risk management processes for customer quality compliance across all regions.
Company and context
- Acting as a key link between customers and the global quality organization, this role drives compliance, performance, and continuous improvement while strengthening customer trust and business continuity.
- Minimum 3 years’ experience in quality, food safety, compliance, or a related field within a global organization.
- Strong knowledge of food safety and quality standards, QMS, audit management, risk management, and incident handling.
- Experience working with multinational customers and managing complex stakeholder relationships.
- Strong analytical mindset with the ability to use data and insights to drive performance improvements.
- Proven ability to influence and lead cross-functional teams without direct authority.
- Excellent problem-solving, communication, and stakeholder management skills.
- Fluent in English; an additional European language is an advantage.
- Occasional travel required.
Additional details
- Serve as a back-up to the Senior Director, Global Customer Quality as required.
Notes and original content
- About the Role
Questions about this listing
What salary does Barry Callebaut offer for this role?
Barry Callebaut lists CHF 101'500 - 154'000 gross per year for this position in Zurich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Barry Callebaut offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Barry Callebaut during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Barry Callebaut?
Use the "Apply now" button on this page — it links directly to Barry Callebaut's original listing at jobs.barry-callebaut.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
