Front Desk Manager:in — ZFV-Unternehmungen

Full description

Welcome, in the middle of Winterthur's old town. Directly on the bustling Marktgasse, the historic 3*Boutique Hotel Krone is a central place of work that offers plenty of space for personal development and ideas. Private and business travelers from all over the world stay here in the 39 rooms, stay in the oldest inn in the city or meet and celebrate in the Kronesaal. With modern interiors and historical elements, the hotel inspires guests as well as employees. Our team takes care of unique experiences and unforgettable stays. Are you our new team member who joins us as Front Desk Manager: in per 01. August 2026 or supported by arrangement? You work 5 days a week between Monday and Sunday in early, middle and late service. Your area of activity:

• Management and organisation of the reception
• Reception, care and farewell of hotel guests
• Check-in and check-out of hotel guests
• Active room sales and maintenance of the revenue management system and booking portals with optimal room rates
• Implementation of professional complaint management
• Processing of reservations and maintenance of guest files
• Ensuring cross-departmental communication and continuous process optimization
• Preparation of daily accounts, processing of commissions, processing of debtors, credit card statements, booking of cash receipts
• Completion of various administrative tasks
• Ensuring and implementing the “Sorell Standards”, hygiene and occupational safety guidelines
• If necessary, help with the breakfast service
• Planning, training, leadership and qualification of employees
• Further development, coaching and leadership of the entire team incl. Briefings, Debriefings & Meetings
• Participation in the recruitment of new employees Your strengths:
• Completed training in the hotel industry EFZ and several years of professional experience at the front office, ideally in a management function
• Strong host personality with high service and guest orientation
• Experience in leadership, motivation and further development of employees
• In-depth knowledge in the fields of reception, reservations and revenue management
• Very good German and English skills in word and writing, other languages are advantageous
• Organizational strength and a structured and solution-oriented working method
• High social skills, communication skills and professional interaction with guests, employees and partners
• Responsible, responsible personality with hands-on mentality and quality awareness with us you will find:
• And Guest Job
• Dynamic working environment
• Free space for ideas and creativity
• Development margin
• Corporate culture characterized by a sense of responsibility and trust If you want to share your passion for the hospitality industry with us, we look forward to your complete online application.