Fachspezialist:in Studienadministration (w/m/d) — ETH Zürich

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Specialist:in study administration (f/m/d) 90%-100%, Zurich, permanent Printed Printing At ETH Zurich, more than 20,000 students study at Bachelor's and Master's level or are enrolled as listeners. The Department of Academic Services creates the basic administrative requirements for teaching and is responsible for central processes of teaching operations for the entire ETH Zurich. The Department of Study Administration is part of the Academic Services and accompanies students in administrative issues before and during their studies. To strengthen our team, we are looking for 1. November 2026 or by agreement a committed and responsible personality as a specialist:in study administration. Job description

• In this versatile function, the focus of your work is on the independent processing of complex special cases in study operations. They clarify matters carefully, prepare the basis for decision-making, actively participate in the assessment and have the individual decisions made.
• A special focus is on the processing of requests for compensation and extensions of deadlines. In doing so, you examine the submitted documents, in particular analyze medical certificates and assess the applications taking into account the applicable legal and internal principles.
• They assume an important interface function with internal and external bodies. This includes, in particular, the relevant advisory centres, the study administrations of the degree programmes and other contact persons within and outside the ETH Zurich. You communicate the decisions made clearly, addressee-friendly and with the necessary sensitivity towards the applicants and the internal bodies involved.
• In addition, you support the management of the study administration in the creation of concepts, evaluations and decision-making basis. They make an active contribution to the further development of processes within the study administration and contribute constructively to the optimization of existing processes. Profile
• They have completed legal or administrative education at university, technical college or paralegal level. Alternatively, you bring a qualified education in the health care sector, for example in the field of medical administration.
• Ideally, they bring with them experience in public administration, in the university environment or in handling complex individual cases. Experience in case management and an interest in the Swiss university landscape are also beneficial.
• In-depth knowledge of the analysis and classification of medical certificates is advantageous for this position.
• They work very carefully, structured and independently. You quickly capture complex issues, analyze them in a differentiated manner and prepare them in a comprehensible way.
• They are characterized by a high sense of responsibility, discretion and a professional handling of sensitive personal and medical information.
• They communicate in a style-confident, clear and addressable manner – both to students and to internal and external stakeholders.
• They appreciate the exchange within the team as well as the cooperation with various specialist offices within and outside the ETH Zurich.
• In addition to excellent knowledge of German, you have very good knowledge of English. Knowledge of other national languages is an advantage.
• A high level of IT affinity and the ability to quickly familiarize yourself with new applications and digital processes round off your profile. Place of work Work