Fachspezialist:in Kundenservice Inkasso — PostAuto AG

Full description

Is a positive customer experience also a top priority for you? Do you want to make a difference and participate in the success story of PostBus? Then you are exactly right with us in customer service debt collection! There are no chances with you.

PostAuto AG operates a collection agency for various transport companies for driving without a valid ticket, with corresponding customer service.

You can do that.

• In this exciting function, you will handle demanding written and telephone requests from passengers without a ticket.

• You correspond with internal and external customers and with law enforcement agencies.

• You arrange installment payments, payment period extensions and independently handle the invoice, reminder and collection shipping.

• You book current payments independently in SAP and monitor the daily data transfer with other collection agencies.

• You take on special tasks such as initiating criminal cases or helping with the development of legal debt collection.

• You serve our debt collection software Pink, eSchKG and the digital inbox.

You bring that with you

• You bring a basic vocational training in the commercial sector or as a specialist or expert customer dialogue.

• Ideally, you could already gain your first professional experience in public transport.

• In addition, you have very good interpersonal and communicative skills.Even in challenging telephone conversations, you will not let yourself get out of peace and maintain your friendliness and patience.

• You bring good MS-Office and SAP knowledge.

• You communicate verbally and in writing stylishly in German and Italian. Any other foreign language is beneficial.