Process Excellence Expert (m/w/d) — Zurich Insurance

Full description

137174 | 80 - 100% | Oerlikon, Zurich | Hybrid

Does the idea of analyzing business processes motivate you to improve them in a targeted manner and thus make a real contribution to greater customer benefit, quality and efficiency? Do you like to work with data, methods and digital tools and share your knowledge with others?

In this role as Process Excellence Expert, you will strengthen Zurich Switzerland’s Information & Technology division in the area of Enterprise Architecture & Planning and make an important contribution to our joint success.

Together with the Process Management team, you will transfer the basics of Process Excellence into the daily practice of business areas and change plans. You actively participate in projects and workshops, analyze and model processes, support the teams in the development of target processes and use methods and digital tools in practice. In addition, you develop these approaches further based on your practical experience and help shape the use of artificial intelligence in process modeling and analysis.

This is what awaits you

• You develop practical modeling guidelines, templates and work aids based on BPMN for the design and analysis of end-to-end processes and support their uniform application in the business areas and IT teams
• You support projects and process initiatives with concrete analyses, work together with process managers, departments and business analysts to develop comprehensible actual and target models as well as implementable suggestions for improvement and bring process, risk and control information together in common models and tools.
• You prepare process workshops, carry them out together with the departments, document the results and empower the teams with training and coaching to independently apply methods and tools.
• You consolidate and analyze process data, prepare key figures on quality, lead times and transaction costs, support the measurement of improvements together with the departments and finance and create understandable evaluations and decision-making basis for the Process Excellence Council
• You coordinate the technical development of our process management tooling, in particular ARIS, translates user needs from business and IT teams into requirements, accompanying tests and the introduction of new functions and helps shape the use of artificial intelligence in process modeling and analysis.

This sets you apart

• University degree in business informatics, business administration, industrial engineering or a related field or a comparable qualification as well as several years of practical experience in process management, process analysis, business analysis or the methodological support of process improvements.
• Very good knowledge of process modeling with BPMN, as well as experience with process management tools. Knowledge of ARIS is an advantage
• Analytical strength and experience in the preparation and evaluation of data as well as interest in process key figures, cost analyses and understandable visualizations.
• Technical understanding and pleasure in testing new tool functions and AI applications and translating them into practical solutions for users.
• An independent, structured working method and good communication skills in German and English.

Good to know

Part-time or full-time: 80 - 100%

Place of work: Oerlikon, Zurich

Job: from 01.11.2026 or by arrangement

Travel activity: None

Hybrid work: up to 40%

Everything about your application

You can apply directly to us online in a first step – you only need your CV. More information about the application process can be found here.

We value an efficient and appreciative application process. The Talent Acquisition Team will personally review your application without using artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

For this position, we do not cooperate with recruitment agencies. Unsolicited applications shall not be considered or paid.

Do you have any questions? Marco, Senior Talent Acquisition Consultant is at your disposal on +41 44 628 31 62.

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Zurich Insurance Company AG | Talent Acquisition Zurich Switzerland