Employee Front Office Collection — Cornèr Banca

Cornèr Banca · Wallisellen (ZH)
Categoria: finance Contratto: full-time Salario: CHF 85'500 - 150'000

Role overview

As part of our growing operations in Zurich, we are seeking a dedicated and customer-focused professional to join our Front Office Team in the Dunning & Collection area.

This role offers the opportunity to contribute to effective credit management while ensuring high-quality customer interactions.

Key Responsibilities: • Phone-based client communication for credit management and debt collection • Negotiation of repayment plans and monitoring of agreed arrangements • Coordination with external debt collection partners and management of assigned mandates • Application of active listening in client interactions, combined with analytical evaluation of information to identify and propose appropriate solutions • Provide administrative and back-office support • Close collaboration with internal teams • Commercial apprenticeship (KV) or equivalent diploma • 1–2 years of professional experience, preferably in receivables management (dunning and debt collection) or financial services • Languages: German / Swiss German (written and spoken) and French (written and spoken) are mandatory; Italian is an advantage; additional languages are welcomed • Experience in roles requiring regular customer interaction by phone (inbound and outbound communication) • Excellent communication and negotiation skills, combined with active listening, empathy, and a pragmatic, solution-oriented approach • Proficiency in MS Office • Strong team orientation, with the ability to collaborate effectively in a dynamic environment

Key requirements

  • Commercial apprenticeship (KV) or equivalent diploma
  • 1–2 years of professional experience, ideally in dunning, collections, financial services or customer service
  • Experience in roles requiring regular customer interaction by phone (inbound and outbound communication)
  • Experience with financial products is considered an advantage
  • Affinity for numbers, accuracy, and strong attention to detail
  • Good knowledge of MS Office and the ability to quickly learn and work with different IT systems
  • Strong communication and negotiation skills, particularly in challenging customer situations
  • Proficiency in MS Office
Apply now
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Cornèr Banca · Wallisellen
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Information for cross-border workers

This page reviews the Employee Front Office Collection opportunity at Cornèr Banca in Wallisellen (financial services sector), with a focus on the tax implications for cross-border workers in the Canton of Zurigo.

Accepting this offer from Cornèr Banca means obtaining a cross-border G Permit. The Canton of Zurigo withholds tax on gross salary; new cross-border workers since 2024 fall under the New Tax Agreement with concurrent taxation.

Swiss social contributions include AVS (5.3%), unemployment insurance (1.1%) and LPP (occupational pension). Use our free tax simulator to estimate the net salary for Employee Front Office Collection in financial services and compare the cost of living between Switzerland and Italy.

Frequently asked questions

What net pay can you expect for the Employee Front Office Collection role (financial services) in Zurigo?
The Employee Front Office Collection role (financial services) in Wallisellen is taxed at source by the Canton of Zurigo plus AVS/LPP contributions. Run the simulator with the real figures of Cornèr Banca.
LAMal or Italian insurance: which should you pick for the Employee Front Office Collection (financial services) role?
The Employee Front Office Collection role in Wallisellen requires choosing between LAMal (mandatory for new cross-border workers since 2024) and the right of option. Compare premiums with our LAMal comparator.