Sachbearbeiter:in Kompetenz-Center Schaden 80 - 100 % — Suva

Full description

You love direct customer contact and find the right answer for complex claims questions? Then you are right with us. What you do

• You answer customer inquiries about claims mostly by phone, but also in other channels such as e-mail, customer portal, etc.
• With competent and solution-oriented advice in damage cases, you ensure satisfied customers.
• You ensure cooperation with the specialist departments.
• As a customer consultant, you are responsible for the electronic incoming mail in claims management and triagulate it.
• You perform a variety of administrative activities to support claims management. What you bring
• You have a basic commercial education and/or training in the area of customer dialogue or a comparable education.
• You bring in-depth experience and pleasure in advising customers, of advantage in the social or private insurance sector.
• Customer-oriented action as well as self-responsible, flexible and networked thinking is a matter of course for you.
• You are curious, IT-affine, constantly develop and enjoy working in a team.
• You master German at native level and have a good knowledge of a second national language.
• During the three-month training period, your presence at the Wetzikon site is required.