Doctoral Position: Customer-Facing AI in Marketing and Service — ETH Zürich
- Location
- Zurich
- Contract
- fixed-term
- Posted
- Yesterday
Role overview
Doctoral Position: Customer-Facing AI in Marketing and Service
100%, Zurich, fixed-term print Drucken
At the Center for AI Value, part of the Technology Marketing Group at ETH Zurich, we investigate how organisations can turn generative and multimodal AI into measurable value.
- Doctoral Position: Customer-Facing AI in Marketing and Service
- 100%, Zurich, fixed-term print Drucken
Application process
- Applications will be accepted until the position is filled.
- For further information please refer to Sebastian Tillmanns. Project background
- The position spans three projects, each carried out in close collaboration with an industry partner and each combining controlled experimentation with access to real operational settings.
- The projects build on established collaborations, ongoing research, and technical infrastructure already in place at the Center.
- Prompt granularity in AI voice agents.
- Firms deploying generative voice agents must decide how tightly to prescribe what the agent says.
- Tight specification buys reliability, completeness and policy compliance; open specification buys adaptivity to cases nobody anticipated.
- This project treats that decision as the machine analogue of the classic scripting-versus-empowerment trade-off in service operations — with the crucial difference that script strictness, an aspiration with human employees, becomes an enforceable parameter with a large language model.
Additional details
- 100%, Zurich, fixed-term
- For further information please refer to Sebastian Tillmanns. Project background
Notes and original content
- For further information please refer to Sebastian Tillmanns.
- Project background
Questions about this listing
What salary does ETH Zürich offer for this role?
ETH Zürich lists CHF 73'500 - 111'500 gross per year for this position in Zurich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does ETH Zürich offer?
This listing is a fixed-term contract position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with ETH Zürich during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
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