Digital Client Manager - Zürich/ Chur/ Luzern, CFD 60-100% — UBS

Full description

Key responsibilities Are you looking for an attractive entry opportunity into private customer business or would you like to deepen your existing expertise? Do you appreciate customer contact – in writing, by phone or via digital channels – and would like to work in a collegial, dynamic team, sometimes from home? Then you are right with us. We are looking for Digital Client Managers, in our hub in Zurich, or in one of our satellites in Chur or Lucerne, who strengthen our private customer business in direct customer contact. In this role, you will take on the following tasks, among others:

• in dialogue with our customers – by telephone, chat or written correspondence
• as the first contact person to take up the different concerns of customers, structure them and find suitable solutions
• offer competent advice on various banking-related issues
• actively use and sell our products – especially digital solutions
• Requests and orders of our customers competently, solution-oriented and efficiently processed
• Use your product and language skills specifically
• Collaborate with various internal partners and find the best solutions for our customers
• with your outstanding service quality, represent Personal Banking and Client Solutions Switzerland (CSS) to the outside and be the business card of UBS

The team True to our motto "Every contact is with our most important client", we are completely aligned with the customer's concerns. You work in the private customer sector at Client Solutions Switzerland. With around 1,000 employees, CSS provides a wide range of services and consulting services in the telephone, administrative and digital sectors at various locations. Together we ensure that our customers receive competent support.

The promotion of our employees is a central concern for us. Both within CSS and in the partner units there are interesting and exciting further development opportunities. We offer flexible working hours, the opportunity to work from the home office, an open feedback culture, regulated processes and a casual dress code. You will be professionally prepared and made fit for your role by colleagues in onboarding trainings.

Your skills and experience

• a completed banking apprenticeship or equivalent training and/or professional experience in customer advice
• Interest in private customer business as well as pleasure in written, telephone and digital customer contact
• Passion for service and sales as well as the talent to inspire and convince people
• Ability to present even complex issues in writing and verbally in a simple and comprehensible manner
• a quick understanding, high performance motivation and an independent, reliable and solution-oriented working method
• Routine in the efficient use of IT and modern tools as well as interest in future-oriented technologies
• Empathy, Commitment and Resilience
• fluent knowledge of German
• Other national languages or English are advantageous

About us UBS is a leading global asset manager and the leading universal bank in Switzerland. We also offer diversified solutions in asset management and focused skills in investment banking. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets worldwide. We know that great work is never done alone. That is why we put cooperation at the heart of everything we do. Together we are more than just ourselves. Want to know more? Visit ubs.com/careers.

How we hire We may ask you to conduct one or more placement tests during the application process. Find out more about it (EN)

Join us At UBS, we know that our employees, with their different skills, experiences and backgrounds, make our success. We are passionate about putting our employees first by offering them new challenges, a supportive team, development opportunities and, where possible, flexible working conditions. Our inclusive culture brings the best out of our employees, no matter where they are on their career path. And we use artificial intelligence (AI) to work smarter and more efficiently. We also know that great work is never done alone. That is why cooperation is at the heart of our action. Together we are stronger. We are committed to the inclusion of people with disabilities and strive to make our application process accessible to everyone. If you need support during our recruitment process, you can therefore contact us at any time.

Contact Details UBS Business Solutions SA UBS recruitment

Disclaimer / Policy statements UBS is an employer that promotes equal opportunities. We respect all employees as individuals as well as different cultures, perspectives, skills and experiences of our staff.

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