Fachmann/-frau Kundendialog EFZ (E-Profil / M-Profil) — Swissquote

Full description

What are you going to do?

• Support of our customers in Switzerland and abroad by telephone, chat, email and social media
• Direct and personal customer support in the lounge and participation in customer meetings
• Learning communication techniques for dealing professionally with customers
• Completing various administrative tasks related to customer requests via different channels
• Recognizing customer needs and proactive customer support
• Receiving and handling complaints from our customers

What do you need to start this training?

• Completion of compulsory school (Second A/B)
• Interest in the financial sector and customer support
• Openness and friendliness
• Good communication and language skills
• Flair for foreign languages
• Team spirit and willingness to evolve
• Independence and rapid comprehension
• Curiosity and reliability

What do we offer?

• A dynamic, friendly and modern working environment
• Personalized training by our specialists
• Opportunity to discover different topics about banking products and services
• CYP basic banking training
• Reimbursement of school supplies costs
• Half Tax (SBB)

How can you apply?

• Did we get your interest? Then upload your full application documents under the following link. We look forward to your application.

Please note: Unfortunately, we cannot offer trial apprenticeships as part of this application process. You will be happy to get to know our company and the training to become a specialist customer dialogue EFZ instead in the further selection process.