CustomerAssistant in charge of frequency recording in professional retraining — FFS Officine (Ferrovie Federali)
- Location
- Lausanne
- Contract
- part-time
- Posted
- Yesterday
Role overview
Customer assistant in charge of recording frequencies for professional retraining 50% | SBB
Make Switzerland move with us.
Customer assistant in charge of recording frequencies for professional retraining
- Customer assistant in charge of recording frequencies for professional retraining 50% | SBB
- Make Switzerland move with us.
- Vous avez une affinité pour les chiffres, assimilez rapidement les informations et vous distinguez par un sens aigu des responsabilités. Vous travaillez de manière efficace et précise, maîtrisez les outils de travail numériques et êtes disposé·e à travailler par équipe.
- Vous avez le sens de la communication, faites preuve d'ouverture et vous distinguez par votre attitude prévenante envers les personnes et votre orientation clientèle marquée. Grâce à vos excellentes compétences en matière de communication et à votre grande aptitude à gérer les conflits, vous contribuez de manière décisive à une expérience client positive.
- Pour mener à bien les tâches qui sont parfois éprouvantes sur le plan physique, nous misons sur la collaboration et l'esprit d'équipe.
Main responsibilities
- Vous avez une affinité pour les chiffres, assimilez rapidement les informations et vous distinguez par un sens aigu des responsabilités. Vous travaillez de manière efficace et précise, maîtrisez les outils de travail numériques et êtes disposé·e à travailler par équipe.
Key requirements
- Vous avez le sens de la communication, faites preuve d'ouverture et vous distinguez par votre attitude prévenante envers les personnes et votre orientation clientèle marquée. Grâce à vos excellentes compétences en matière de communication et à votre grande aptitude à gérer les conflits, vous contribuez de manière décisive à une expérience client positive.
- Pour mener à bien les tâches qui sont parfois éprouvantes sur le plan physique, nous misons sur la collaboration et l'esprit d'équipe.
- Vous avez achevé avec succès un apprentissage professionnel (de deux ans minimum) ou êtes titulaire de la maturité. Votre motivation nous importe plus que la branche d'où vous venez.
- Vous disposez de très bonnes connaissances en français (niveau C1) et vous êtes déjà capable de vous exprimer en allemand. Vous êtes également disposé·e à obtenir au moins un diplôme de langue (niveau A2) dans un délai de deux ans en allemand.
- Lors du processus de candidature, nous vous demanderons un extrait du casier judiciaire ainsi que du registre des poursuites et faillites actuel (datant de moins de trois mois). Ce document pourra être commandé au moment de la convocation à un entretien personnel.
- You are also willing to obtain at least a language diploma (A2 level) within two years in German.
Application process
- here
- What awaits you.
- As a customer assistant in charge of frequency recording, you are in direct contact with travelers and seek to identify their travel habits.
- A varied and paid four-month part-time (50%) training course awaits you, during which you will receive both theoretical and practical teaching.
- Our training sites are located in Olten and Zurich Altstetten.
- After passing the exam leading to your training, you will work in shifts and part-time (50%) and perform your role as customer assistant in charge of frequency surveys throughout Switzerland, starting and ending your services each time on the same training site.
- The Customer Assistance sector offers you interesting development opportunities such as customer assistant training in charge of checking transport tickets, lasting four months, or customer assistant training, lasting eight months.
- As a customer assistant in charge of frequency surveys, you contribute to our central objective: to enthuse customers.
Contacts
- Unfortunately, applications by email will not be considered. Telephone + 41 51 220 20 29
- [email protected] FAQs for candidates About the position Job ID 103987
- Blendi Berisha, Customer Support Team Leader Telephone +41 512 81 68 65
Additional details
- Deadline for submission of applications: 13.09.2026 Final decision 2 months after application About the application process Recruiting Support SBB FAQs for candidates About the position
- Blendi Berisha, Customer Support Team Leader Telephone +41 512 81 68 65
- As an employer, we also know how to be flexible when it comes to reconciling work and private life. Welcome to diversity
- This is why we are committed to a working environment in which all employees can capitalize on their individual strengths, experiences and mentalities. Career and development
- CFF also participates in external continuing training which serves the interests of both employees and the company in the form of a financial contribution and/or time made available.
Notes and original content
- Apply here
- Deadline for submission of applications: 13.09.2026
- Final decision 2 months after application
- About the application process
- Recruiting Support SBB
- Telephone + 41 51 220 20 29
- [email protected]
- FAQs for candidates
- About the position
- Job ID 103987
Questions about this listing
What salary does FFS Officine (Ferrovie Federali) offer for this role?
FFS Officine (Ferrovie Federali) lists CHF 63'000 - 107'500 gross per year for this position in Lausanne. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does FFS Officine (Ferrovie Federali) offer?
This listing is a part-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with FFS Officine (Ferrovie Federali) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at FFS Officine (Ferrovie Federali)?
Use the "Apply now" button on this page — it links directly to FFS Officine (Ferrovie Federali)'s original listing at jobs.sbb.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
