Customer Solution Engineer, Google Flights — Google Switzerland
- Location
- Zürich
- Contract
- full-time
- Posted
- Yesterday
Role overview
Minimum qualifications
Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
3 years of experience in a technical, client-facing role such as Technical Account Management, Solutions Consulting, Sales Engineering, or Technical Project Management.
- Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- Lead the technical onboarding of global airlines and Online Travel Agencies (OTAs) onto Google Flights, integrating complex partner feeds and dedicating significant engineering effort to the implementation, scaling, and debugging of dynamic pricing structures.
- Act as the primary technical point of contact for airlines, Business Development, and other internal teams, communicating complex technical issues clearly and driving initiatives to improve data quality.
- 3 years of experience in a technical, client-facing role such as Technical Account Management, Solutions Consulting, Sales Engineering, or Technical Project Management.
Main responsibilities
- Lead the technical onboarding of global airlines and Online Travel Agencies (OTAs) onto Google Flights, integrating complex partner feeds and dedicating significant engineering effort to the implementation, scaling, and debugging of dynamic pricing structures.
- Act as the primary technical point of contact for airlines, Business Development, and other internal teams, communicating complex technical issues clearly and driving initiatives to improve data quality.
- Own end-to-end data quality frameworks across Google Flights, replacing manual processes by building automated validation pipelines, scalable data ingestion mechanisms, and troubleshooting tools. Collaborate directly with Zurich-based
- Software Engineering and Product Management to test and ship backend improvements, regulatory compliance measures, and dynamic pricing updates.
- Serve as the ultimate escalation point to diagnose root causes of pricing mismatches, feed failures, and integration blockades using deep data analysis (SQL) and log inspection.
Key requirements
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 3 years of experience in a technical, client-facing role such as Technical Account Management, Solutions Consulting, Sales Engineering, or Technical Project Management.
- Experience in software development in Java.
- Experience with data analysis and querying using SQL.
- Experience with web technologies (e.g., HTTP, APIs, XML, JSON) and troubleshooting technical integrations.
- Experience with a scripting language (e.g., Python, JavaScript) for automation and data analysis.
Application process
- Proven experience scaling operations through process automation, third-party vendor management, or the application of new technologies (e.g., leveraging APIs, Large Language Model (LLMs).
- Excellent project management skills with a proven ability to act as an owner, who can work independently, navigate ambiguity, and drive projects to completion with minimal guidance.
- Advanced analytical and problem-solving skills, with a passion for data and a focus on delivering high-quality user experiences. A desire to improve the experience for millions of users worldwide. About the job
- In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem.
- We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's various product ecosystem.
- Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).Our Technical Solutions Engineers help manage customer relationships, in addition to providing level-two support to our other Support teams.
- In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.
- You will troubleshoot any technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting.
Additional details
- Advanced analytical and problem-solving skills, with a passion for data and a focus on delivering high-quality user experiences. A desire to improve the experience for millions of users worldwide.
- Own end-to-end data quality frameworks across Google Flights, replacing manual processes by building automated validation pipelines, scalable data ingestion mechanisms, and troubleshooting tools. Collaborate directly with Zurich-based
Notes and original content
- Advanced analytical and problem-solving skills, with a passion for data and a focus on delivering high-quality user experiences.
- A desire to improve the experience for millions of users worldwide.
- About the job
- Responsibilities
- Own end-to-end data quality frameworks across Google Flights, replacing manual processes by building automated validation pipelines, scalable data ingestion mechanisms, and troubleshooting tools.
- Collaborate directly with Zurich-based
Questions about this listing
What salary does Google Switzerland offer for this role?
Google Switzerland lists CHF 73'500 - 111'500 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Google Switzerland offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Google Switzerland during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Google Switzerland?
Use the "Apply now" button on this page — it links directly to Google Switzerland's original listing at google.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
