Customer Service Officer (UAE Nationals Only) — Zurich Insurance (sede Ticino)
- Location
- Zürich
- Contract
- full-time
- Posted
- 3 days ago
Role overview
Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers.
Our mission is to help our local communities understand and protect themselves from risk both locally and globally.
- Job Summary
- Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers.
- As Customer Service Officer, the key responsibilities will be:
- Set and achieve targets to maintain productivity, efficiency and quality standards. Meet the requirements of their customers
- Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in related field.
- Previous experience working within an international and diverse cultural organization would be beneficial.
Main responsibilities
- As Customer Service Officer, the key responsibilities will be:
- Set and achieve targets to maintain productivity, efficiency and quality standards. Meet the requirements of their customers
- Build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
- Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
- Take personal responsibility for resolving basic queries from customers and agents.
- Help identifying and taking forward continuous improvement opportunities. Job Qualifications
- To be successful in this role, you will need:
- To be a UAE National with Family Book.
- Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in related field.
- Understanding of the Insurance Industry and employees’ benefits.
Key requirements
- Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in related field.
- Previous experience working within an international and diverse cultural organization would be beneficial.
- Excellent communication skills both written and verbal in English and Arabic.
- Analytical and problem-solving mindset.
- Effective personal organization and planning skills.
Application process
- We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Company and context
- Previous experience working within an international and diverse cultural organization would be beneficial.
- Excellent communication skills both written and verbal in English and Arabic.
- Expertise in systems such as AS400 and Content Navigator.
- Analytical and problem-solving mindset.
- Accuracy and Attention to details.
- Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
- Effective personal organization and planning skills.
- You are the heart & soul of Zurich!
- At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
Additional details
- The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships. Job Accountabilities
- Set and achieve targets to maintain productivity, efficiency and quality standards. Meet the requirements of their customers
- Help identifying and taking forward continuous improvement opportunities. Job Qualifications
- Let’s continue to grow together! Schedule: Full Time Recruiter name: Bashair Alnaqbi Closing Date: 30 July 2026
Notes and original content
- The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.
- Job Accountabilities
- Set and achieve targets to maintain productivity, efficiency and quality standards.
- Meet the requirements of their customers
- Help identifying and taking forward continuous improvement opportunities.
- Job Qualifications
- Let’s continue to grow together!
- Location(s): AE
- Remote working: No
- Schedule: Full Time
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 113'000 - 198'500 gross per year for this position in Zürich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
