Customer Service Manager — Emil Frey
NewCHF 68'000 - 103'000
Emil Frey · Zürich (ZH)
- Location
- Zürich
- Contract
- other
- Posted
- 2 days ago
SalaryCHF 68'000 - 103'000
Role overview
What you should know about us.
The Emil Frey Group is not only a Swiss family-owned company with over 100 years of experience, but also one of the leading companies in the automotive industry.
Quality, tradition, innovation, and customer orientation are the cornerstones of the company.
- What you should know about us.
- The Emil Frey Group is not only a Swiss family-owned company with over 100 years of experience, but also one of the leading companies in the automotive industry.
- Taking, qualifying, and documenting of inquiries (e.g. in JIRA)
- Supporting customers in the analysis and resolution of problems related to our technical products and services
Key requirements
- Taking, qualifying, and documenting of inquiries (e.g. in JIRA)
- Supporting customers in the analysis and resolution of problems related to our technical products and services
- Coordination of responses and tracking until a clean case closure
- Close collaboration with product management, implementation, academy, and development in more complex cases
- Ensuring efficient and transparent communication between customers and internal departments
- Basic understanding of technical products or SaaS solutions
- JIRA basic knowledge or experience with similar ticketing systems
Application process
- We are happy to receive your complete application (e.g. curriculum vitae, work certificates, etc.) via the link "Apply now!".
- For better readability, we have decided not to use the grammatical form male, female, and diverse (m/w/d) simultaneously.
- Female and other gender identities are explicitly included.
- Diversity means that people work in teams that, due to their uniqueness and diversity, achieve the best results.
- We are convinced that a diverse team and an integrative culture enable us to make the most of our potential.
Contacts
- Professional handling of customer inquiries via telephone, e-mail, and other digital channels
- Taking, qualifying, and documenting of inquiries (e.g. in JIRA)
- Supporting customers in the analysis and resolution of problems related to our technical products and services
- Coordination of responses and tracking until a clean case closure
- Close collaboration with product management, implementation, academy, and development in more complex cases
- Ensuring efficient and transparent communication between customers and internal departments
- Passing on recurring themes and potential improvements to the competent departments (products, projects, academy, etc.) Your profile
- Completed commercial education or comparable qualification
- First work experience in customer service or in a similar function
- Basic understanding of technical products or SaaS solutions; willingness to learn our solutions (INSiDE, Carmarket)
Additional details
- To strengthen our team in Zurich Oerlikon, we are looking for a Customer Service Manager to start immediately or after an agreement.
- Numerous benefits (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels, and much more) A separate pension fund as an independent pension institution A long-term corporate perspective
Notes and original content
- Your tasks
- Numerous benefits (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels, and much more)
- A separate pension fund as an independent pension institution
- A long-term corporate perspective
