Customer Service Coordinator — Stadler Rail

Full description

PROFILE

• Completed studies in business administration, economics or comparable training with corresponding work experience
• First practical experience in the areas of customer service, back office, logistics or supply chain management
• Structured and solution-oriented working method with distinct organizational talent and high level of detail
• Reliability, flexibility and a proactive and customer-oriented mindset
• Good user knowledge in MS Office, especially Excel (e.g. data preparation, simple analysis and reporting)
• Very good knowledge of German and English in words and writing for secure communication with internal and external stakeholders
• Strong teamwork and enjoyment of working together in an international and multicultural environment

TASKS

• Control and coordination of daily after-sales processes (spare parts and repairs) as well as ensuring efficient and timely processing
• Recording, maintenance and monitoring of repair orders in the system, ensuring high data quality
• Track orders throughout the lifecycle and actively prioritize deadlines and urgent requirements to ensure customer satisfaction
• Central contact person for customer inquiries with the guarantee of fast, solution-oriented and reliable processing in close cooperation with internal interfaces
• Create and analyze regular reports and monitor relevant KPIs to support performance management and continuous improvement