Customer Relationship Manager Migrolcard (m/w/d) — Migrol AG
NewCHF 68'000 - 103'000
Migrol AG · Adliswil (ZH)
- Location
- Adliswil
- Contract
- full-time
- Posted
- 2 days ago
SalaryCHF 68'000 - 103'000
Role overview
As a communicative and initiative personality, you proactively support corporate clients.
In addition, you deal with customer concerns and complaints in a committed and solution-oriented manner.
Are you looking forward to actively advancing customer acquisition, contracting and customer retention?
- As a communicative and initiative personality, you proactively support corporate clients.
- In addition, you deal with customer concerns and complaints in a committed and solution-oriented manner.
- Telephone customer acquisition and support of the Migrol Company Card for small customers
- Support for Migrol Private Card customers (support is mainly provided by the external card center)
- Mind. 3 years of professional experience: In a similar function Eidg.
- Professional ID: Professional training (sales, customer service, etc. with diploma at the level of professional ID or HF)
Main responsibilities
- Telephone customer acquisition and support of the Migrol Company Card for small customers
- Support for Migrol Private Card customers (support is mainly provided by the external card center)
- Creation of offers and their tracking until successful conclusion of contracts within the own customer portfolio
Key requirements
- Mind. 3 years of professional experience: In a similar function Eidg.
- Professional ID: Professional training (sales, customer service, etc. with diploma at the level of professional ID or HF)
- Open, friendly, customer-oriented, strong and service-oriented personality
- Very independent, reliable and proactive working method
- Collegial, committed and supportive cooperation in the team Experience in dealing with CRM systems
- Flexible place of work / Home Office: Opportunity to work in the home office on 1 to 2 days per week
- Fair wages: Standardized, gender-neutral and transparent wage model
- Career provision: Migros pension fund.
- Breakdown of premiums: Migrol 2/3, Employees 1/3
- Flat hierarchies: Short decision paths thanks to our flat hierarchical levels
- Sports and fitness offers: Own sports club.
- Financial participation in Migros fitness subscriptions (up to CHF 250 per year)
What the company offers
- Good Microsoft 365 user knowledge (Word, Excel, Powerpoint) and openness to the use and learning of further tools German (safe to negotiate) French (very good knowledge) Italian (advantageous) Cosa offriamo
Application process
- Recruitment process Pre-selection of applications We continuously review applications received, create a pre-selection and release them to the manager for viewing.
Contacts
- person for customer inquiries as well as active processing of customer concerns and complaints
- Expansion of customer loyalty by means of CRM system and active monitoring of the own customer portfolio
- Development and implementation of recovery measures in the own customer portfolio (e.g. setup and implementation of sleeper mailings and customer mailing with loss of sales and active processing of the termination list)
- Monitoring of the services of the external Migrolcard Center and securing of the specifications
- Cooperation in Migrolcard projects and support in administrative activities
- Business mobile phone on request Contatto Application & Contact Dragana Vidakovic HR Business Partner +41 44 495 1278
- The decision to advance or withdraw from the recruitment process will be communicated by telephone or email.
- Duration until feedback: Up to three weeks of discussion with HR & specialist department The discussion is conducted virtually or on site with the responsible person from HR and/or the specialist department.
- It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team.
- Duration until feedback: Up to three weeks of technical discussion In a technical discussion, specific knowledge relevant for the execution of the job is requested by the manager and/or another specialist and, if necessary, the team.
Additional details
- Contact person for customer inquiries as well as active processing of customer concerns and complaints
- Mind. 3 years of professional experience: In a similar function
- Collegial, committed and supportive cooperation in the team Experience in dealing with CRM systems
- Good Microsoft 365 user knowledge (Word, Excel, Powerpoint) and openness to the use and learning of further tools German (safe to negotiate) French (very good knowledge) Italian (advantageous)
- After agreement, the contract is commissioned and sent by post. Duration to feedback: Up to three weeks
Notes and original content
- Collegial, committed and supportive cooperation in the team
- Experience in dealing with CRM systems
- Good Microsoft 365 user knowledge (Word, Excel, Powerpoint) and openness to the use and learning of further tools
- German (safe to negotiate)
- French (very good knowledge)
- Italian (advantageous)
- Cosa offriamo
- After agreement, the contract is commissioned and sent by post.
- Duration to feedback: Up to three weeks
